Sending DDI Digits, But stops internal calls

[Tisty]

Hello Guys,

I am probably missing something simple here, however bare with me as I mostly work on CM.

I am using the following code on some users "NsXXXXXXXXXXX" to send out the main DDI number. This is working fine, however I have set this on a users individual short code, I am guessing that when one of the users tries to dial another extension or transfer it's trying to send those digits.

Is there a way round this?

I know I could put it in the ARS but that means all users would send the main DDI number which I don't want, I would have thought the IPO would smart enough to just dial another internal extension without sending digits.

Thanks,
Chris

 

[joe2938]

just create a 2nd ARS, and for the people that need this caller id then just add a short code to those users only and point to the new ARS

 

[IPGuru]

when dialing the system checks for users on the system before checking short codes.

the only way this might be affecting internal calls is if you havethe dial delay count set to 0 (as it will start to chek on the 1st digit

try changing the actual short code to XXXXN;


Do things on the cheap & it will cost you dear

 

[Pepp77]

Yep, a user shortcode of N anything on a US system (ie 0 dial delay count) will stop users being able to call other users if that N shortcode points to a line. Found this out the hardware when installing a system in DC and they wanted a user to dial out differently.

| ACSS SME |

 

[Tisty]

Thanks for the info guys, I'll try and implement a few other changes.

Cheers,
Chris

 

[amriddle01]

This is an old bug they couldn't be arsed fixing, I reported it back at 4.2 IIRC
N Dial N acts just like ?D does, it ignores dial delay count and dial delay timer, it shouldn't, but it does