Sending *21*xxx.." to the ISDN line

[KristianFr]

On a "regular" ISDN phone connected to the ISDN line we can enter *21*number# to change call forwarding. This is a network service from the phone company, not a feature in the phone.

How can I send the same code through an IP Office to the ISDN line?

Have tried:
-Just dialing the code, doesnt work.
-Adding a short code which Dial or Dial Speech on the outgoing group id of the line, doesnt work.
-Using the *#N or **N that exists default in the shortcode list, no luck (The shortcode telephone number states that "I" can used to information packet instead of setup packet).

How can this be achieved?

 

[kwing112000]

Did you try something like *21*N# with a feature dial and the telephone number of *21*N# and the line group of the ISDN.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[KristianFr]

I tried adding *60 shortcode, with feature dial and telephone number *21*number#, with no luck.
This should do the same as stated above?

 

[IPGuru]

Are you in the UK?
*21* only workds for analog lines not ISDN

The easiest way is to set the forward unconditional on a phone to divert to the external number, unfortunatly this does tie up a 2nd circuit.

 

[KristianFr]

Thats the problem, tieing up the second line is not an option.

The line does support *21*..., according to the service description from the telephone company. (For ISDN).

 

[Lodde]

You will have to use keypad signalling and create a SC for that. This is from the help in Manager:

"K - Use Keypad Field
Place any following digits in the outgoing call's Keypad field rather than the Called Number field. Only supported on ISDN and QSIG

 

[KristianFr]

Thanks, will look into this in a day or two.
I did read about the "K" earlier, not sure why I didnt test it.

 

[Lodde]

When you do it, you can create an offline config with Manager and choose locale UK.
You will then get 65 default shortcodes and then take a look on the SC´s *#N and **N.
Because you will also have to use the I character.

 

[hairlessupportmonkey]

try this

i created this FAQ under a different name

How to make a DSS key send DTMF
faq940-6921
Posted: 23 Apr 08

In the situation where you need a DS handset to have a single button to open a door etc.

Label your button e.g "Door"
Key type = Emulation > Abbreviated Dial
Action Data = <your number to open door / latch / lock>

 

[OldAndKnackered]

Is it just a single ISDN Line? In the UK when this service is enabled on analogue lines, the *21 bit needs to be sent out on the first line of an aux group, if you have LCR enabled the system automatically cycles through the lines in that particular group. I had to set the system up to just have the one line in the outgoing group and then overflow to a second line group to get it to work. This was a few years ago though, and on a small office.

 

[hairlessupportmonkey]

actually i though star services only applied to an analoge multi line...?

 

[KristianFr]

Copy/paste for phone company service description:
"Viderekobling for ISDN (generelt) (5)
*xx*tlf. nr.(*subadresse)(*eget nr.) (*tjeneste) #
"

Unless they are lying, it should work on ISDN too.

This is Norway, not UK.

 

[Lodde]

You have the SC as default that is needed if you are in Norway.
You will have to dial one extra * if I remember it correctly.

From my last post:
"You will then get 65 default shortcodes and then take a look on the SC´s *#N and **N.