Send AS or On Behalf?

[dflanagan]

Hello,
I have an issue where I need to have a group of people "delegate" a single mailbox. I want them to open their own mailboxes AND this mailbox at the same time. I logged on as the mailbox user account, and granted them all the OWNER permission. They can now open the mailbox and everything. In outlook (2000) under services>exchange>advanced, I have them opening this as an "additional mailbox" when they click on the inbox, then click "new" and write a message, and send it.. The person who receives it sees that it is from their Primary mailbox. not from the shared one. I know that if I use the "from" box, that it will work,(will say sent on behalf) but I was wondering if there was a way to make it default to be sent from the shared mailbox instead of having to use the "from" box? Is this where SEND AS comes in?????

Basically, I want them to be able to have BOTH mailboxes open at the same time, and have them function independantly. IE: when they are in their primary mailbox, and they click on the inbox, and then click new, this will be sent from that account, and then when they are on the shared account inbox and click on "new", it will send from that address. is this possible????

DAve

 

[aliciaJ]

Sorry - as far as I know, it will default to the Primary email profile's email address as the sender unless you force the "From" as you mentioned.

A work around would be to create 2 profiles for outlook and have the app prompt the user to select the profile when openeing.

You could still have them observe/monitor incoming emails to this mutual mailbox, but if they needed to reply, then they would have to exit and log out of their own primary account profile and then select this other mailbox when re-opening outlook.

Good luck,
AliciaJ

 

[ezbrown]

I have had the same problem and what I did was to create a group in user manager and put the users of that mailbox in that group. I then go to the mailbox properties and remove the send on behalf users and set the primary nt logon as the group that I created. On the client side I have it set just as you do with the open additional mailboxes in the advanced tab and include the shared mailbox. Now when the user sends mail and puts his/her name in the from box you won't get the sent on behalf of.

Hope this helps.

 

[HornMan]

I think I have stumbled upon the answer while trying to get something similar working.

Give yourself Owner rights to the Mailbox on Exchange Server. Add shared users to "Send on Behalf Of" list on Exchange Server. Open up the mailbox within Outlook as yourself. Set the users who need to open shared inbox "Reviewer" rights at the Mailbox Level.

Then give the users Owner rights at the Inbox level.

Now when they open the shared inbox mail and reply it automatically has assigned the Shared Mailbox name.

Nice touch is to add a shortcut to the shared inbox to the outlook bar! then its obvious an email has arrived.

Difficult to explain, hope it makes sense. Justin