Secondary Dialtone

[vaniello]

In the ARS table the route that is used when 9 is dialed to make an outbound call is configured to provide secondary dial tone with a SystemTone. Despite this being set when 9 is dialed to make an outbound call no secondary dial tone is heard.

Can anyone tell me how to fix this?

We are running IP Office v4.1(12).

Thanks.

V/

 

[kwing112000]

do you have user short codes for caller id? i had this issue when i did.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[IPOfficeIreland]

this does work on 4.1, check your short codes

should be
9N
N
ARS with dial tone

 

[vaniello]

Yes, I have Caller ID in my short code in ARS.

My setup is as follows:

Code: 1N;
Feature: Dial 3K1
Telephone Number: 1Nsi212370E
Line Group Id: 1
Locale:

V/

 

[kholladay]

Do you have "Secondary Dial Tone" enabled on the ARS table? Do you have any short codes in Users or User Rights that have a ; in them? Does your 9N have a ; on it (i.e. 9N

Any of those will cause no secondary dial tone.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[vaniello]

Do you have "Secondary Dial Tone" enabled on the ARS table?

Yes, it is set to SystemTone.

Do you have any short codes in Users or User Rights that have a ; in them?

No.

Does your 9N have a ; on it (i.e. 9N

Under short codes or under ARS?

User short codes I have:

Code: 9N
Feature: Dial
Telephone Number: N
Line Group ID: 52: Main
Locale:

Under ARS the setup is:

Code: 1N;
Feature: Dial 3K1
Telephone Number: 1Nsi212370E
Line Group Id: 1
Locale:

I tried changing the 1N; above to 1N and it did not produce the secondary dial tone.


V/

 

[kholladay]

Do you have any short codes (system, user or user rights) that have a 9 followed by anything other than N (e.g. 9xxxxxxx or 91N etc.)

The only short code you should have in these sections is 9N Dial N 5x:ARS

If you have a short code that is expecting other digits this can confuse the routing. Although the system SHOULD process the 9N short code the moment any digit after the 9 is dialed.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[vaniello]

I do have a few other short codes that start with a 9, such as:

Code: 921237083xx
Feature: Dial Extn
Telephone Number: 83N

This is intended to keep outbound calls to our own DIDs on the phone system without routing out to the telco.

If I remember correctly, though, the no secondary dial tone issue started before I added these short codes.

V/

 

[kholladay]

If those short codes work they will certainly break your secondary dial tone. You have told the system that it should wait for at least 11 digits to be dialed before it does it's "resolve what we might have" interpretation of the 9 short codes. From the IP Office perspective 9N could just as easily equal 92 and you have created a situation above where we must wait for a more unique combination of digits to be dialed before we can see what to do.

That is not to say they are the sole cause of the issue but they will contribute.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[tlpeter]

Put that shortcode in the ars without the 9
Then remove it from the system shortcode

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kholladay]

He can't. You can't do a Dial Extn from ARS which is probably why he has it in system short codes.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[Westi]

this was in another thread that some people are stupid and dial the 10 digit number rather then the 4 digit extension to call internal people.
You must make a decision which way you want it, seeing that local calls don't cost anything and people get confused without the dialtone you might want to remove those 9212.... shortcodes and have people dial locally to their colleagues.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[tlpeter]

He can't. You can't do a Dial Extn from ARS which is probably why he has it in system short codes.

You are right
Too fast reading is what i did
But you could change the dial extn to dial
That should work because you are not dialing an extension but a DDI that should go outside and come back in


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[vaniello]

Removing those short codes fixed the issue. Thanks.

V/