Second Simple (I think) ACD Issue

[ba7389]

With the same ACD situation described a few moments ago, what do I need to set to provide a call waiting in queue (visual, hopefully) indication to a busy logged in agent?

Thanks again....may be more.

-Bruce

 

[bigindian65]

DWC key - display waiting calls on the agent set.

Mato' Was'aka

 

[DFKSydney]

have a look at :

1: Key = AWC

2: Key = DWC

Note that the DWC is a static display, not dynamic