Scroll function not working

[knappagh1]

We have a rep who is having a strange problem with his laptop. Approx. 2-3 times a week, the scroll function in office, IE etc stops. He was never able to recreate the problem for us but happened to be in the office today and the problem occured again. The only way we have found to get it working again is to save the work and restart the laptop. Since the problem is not specific to any application, im slightly thrown by this. The laptop he is using is an IBM Thinkpad, 1.6 Centrino, 256 Ram, XP Pro SP2.

Has anyone else come across this or could anyone shed some light on the issue?

Regards
Paddy

 

[erikhertzel]

Have you tried a different mouse? Or, are you using the scroll built in to the laptop?

I would try looking at the mouse driver if the 1st two options are not working.

 

[knappagh1]

I dont think its the mouse, since the scroll bar on the right of the page is not working either with the mousepad or the mouse, although i will try replacing it just to be sure. Only problem now is, the laptop has being restarted so he can get on with his work and all is working fine at the minute.

Is there anything else i should be looking for?

Regards
Paddy