SCRIPTING 1

[Momozone]

Can someone help???

I have just written a new script for a campaign which starts with a few if statements (see script below)

However when within these times instead of giving the relevant voice promt all i am getting is ringback but outside of these times (which is during normal office hours) the rest of the script runs fine?????

Is there something i am missing?

IF DAY OF WEEK = WEEKEND AND TIME OF DAY = x_1_tod
THEN
OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT 1_closed
END VOICE SESSION
DISCONNECT
END IF

IF TIME OF DAY = x_new_tod
THEN
OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT new_closed
END VOICE SESSION
DISCONNECT
END IF

MoMoZoNe

 

[sandyml]

Where is your scripting for during normal times? Queueing and treatments, etc. Otherwise, all you will get is ringback.

 

[carolien]

Did you fill in the ivr_dn:

OPEN VOICE SESSION <ivr_dn>

 

[Momozone]

SANDYML: The rest of my script is written i only posted the part i'm having problems with.

CAROLIEN: Thanks very much for pointing out such a stupid mistake to me... I really feel stupid now....

I should really pay more attention when writing scripts... Again thanks very much.



MoMoZoNe

 

[Supernn]

If you do not fill in the <ivr_dn> it uses the one setup in the Global Settings of the IVR_DN overview. If you only have one Nortel recommend(s/ed) to not use the <ivr_dn>.