Scripting advice

[9belowzero]

Hi,

I am just working on some scripts for our new system but have come to a stop :-(

What i need to do is collect digits to queue to a skillset and if held in a queue for more than 60 seconds it queues to another skillset and vice versa.

Therefore menu option:
press 1 for new calls
press 2 for existing calls

/*Give Service Desk Menu
WHERE cv_sd_menu EQUALS
VALUE 1:
QUEUE TO SKILLSET sd_new_calls
VALUE 2:
QUEUE TO SKILLSET sd_existing_calls
DEFAULT:
QUEUE TO SKILLSET sd_new_calls
END WHERE

I now need to do a loop, if in sd_new_calls for more than 60 seconds then queue to skillset sd_exisitng, if in skillset sd_existing_calls then queue to skillset sd_new_calls.
If the total wait time is 180 seconds then queue to skillset sd_team_leaders.

I did think about doing a EXECUTE SCRIPT for each but the call would just keep bouncing from queue to queue ?

Any help would be appreciated.

Thanks

 

[GHTROUT]

There is a symposium forum too forum959



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[9belowzero]

Thanks, i'll post it thier instead

 

[johnpoole]

i would adress that in each que, once a call hits the que start a timer, then use age of call to bounce it to another script..

john poole
bellsouth business
columbia,sc