SCN and Distributed VMpro 3

[MomoVoip]

Dear all,
Would please give me a hand?
I would like to know if SCN feature is capable to handle advance call routing between its network ?

A - B - C

When the call falls into the IPoffice(A) and there was not any Available Agent to take a call , The SCN automatically route the call to the Free Agent which is located in the Another Branches e.g. IPoffice(B) or IPoffice(C) as well.


All the Best,

 

[jamie77]

As long as the server is up to it and you have enough ports as tlpeter says, I can't think of any reason it wouldn't.

The only advantage would be number of ports. max 30 on each site rather than 30 across the whole SCN.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[MomoVoip]

Dear Tlpeter,All

Would you please offer me a technical tip based upon implementation and managing all incoming calls through the entire network , which easily distributed the calls between all available agents in the network?

All i need is 30 Agents could be capable to answer the calls coming from 9 E1 Trunks propagated in 3 branches.

So many thank in advance,
Momo.

 

[tlpeter]

There is no technical tip for this
This is basic stuff

Just point the incoming call route to the module you want and put in the info in the transfer action

Then the agents can see from wich number it is

Use this for voicemail pro examples or docs

http://marketingtools.avaya.com/knowledgebase/

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jamie77]

I would say it's time to pay your support company some $ to set this up for you. Then it will be checked by an experienced tech.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[MomoVoip]

simultaneous calls in each sites is around 80 calls , how can i manage then with only 30 Channel VM adn Cetralized VMpro.

I wish, i could reflect my concern.

Momo.

 

[jamie77]

it would depend on how you setup your Q'ing and if you syncronise calls or not.

Like I said, I think you need a guy on site to look at this now, I wouldn't like to give advice on here with a senario like this that I can't see and you have trouble.

Your Avaya Business Partner can come to site and look at how these calls are working at the moment and the volumes and take it form there.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

80 calls at the same time ?
When a call goes to vmpro it uses a channel but when it rings at the agent or group the port is released
Queing uses a port when the wav is played

If you really need more ports then you could try to use vmpro on each site
But it is at your own risk

5.0 adds more ports to vmpro but still not enough for you

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[MomoVoip]

Dear I thnik i could Express of Channel Limitations on Sites,
I do appreciate all for their comments and effective tips.

Thank you dear tlpeter , and dear jamie (Business Man).
All the best,
Momo

 

[amriddle01]

I must say when I have done it has been for stubborn customers not my choice and we made them sign a waiver Just thought I would add that so I don't appear a cowboy...Yee Ha.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[jamie77]

Not a business man, just an engineer. but if nobody pays for info from service techs, then I lose my house after losing my job.

I'm a little more touchy about this after my previous firm went to the wall last Sept!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[MomoVoip]

Dear Jamie,
I do understand you very well.

Momo

 

[mattKnight]

What concerns about this kind of thread (a rant by MattKnight)...

I am quite sure that amriddle and others are capable of implementing a system with both SCN and multiple VM pro servers, without major problems. (we run the same configuration in our company) I have grave doubts that many users of this forum (sadly Momovoip amongst them) will be able to do so.

Avaya have specifically documented SCN as only supporting centralised voicemail, no other combination of voicemail is supported. They will have done this for a reason, i.e. there are situations when it fails to work as expected; hot desking, duplicate names and so on. Avaya will not have missed that by doing this they are loosing revenue in terms of licencing. As Jamie, the parsimonious Yorkshireman, points out; you save substantial amounts of money by using centralised voicemail.

Many people here work for resellers / partners of Avaya. Our companies invest in our training and us, and implicitly in the product. We all, from time to time, have to investigate and use "workarounds" to get the customer what they require. Designing and implementing as system that is fundamentally "flawed" and unsupportable by the manufacturer is stupid. Advising someone that it will work, who patently has not even RTFM is just as ba. This kiond of implementation is exactly the type that creates the impression that the IPO doesn't work, is buggy and not worth the monay; consequently it affects us all by making our sales droids' job harder.

Of course, this advice may be a subtle ploy to pick up the maintenance from the smoking wreckage, but I suspect not.

Momomvoip, I suggest that you radically rethink your proposal to this customer to one that does not require separate voicemail servers at each SCN node. The alternative, is to not use SCN and route calls to sites using shortcodes. You might do well by reading the documentation relating to SCN and features.

<end of rant>

<Back to fluffy mode>




Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[amriddle01]

Should I consider myself told off? I have been a naughty boy.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[mattKnight]

>Should I consider myself told off?

Up to you! I see it more as trying to open a discussion....

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[amriddle01]

Well I agree with what you're saying, but we can offer all scenarios and he can make his mind up which way to go, he has been told it's unsupported and if that's the way he wants to go so be it. I often find people will go with their initial plan and if it doesn't work they change to what we recommend, I learned more by making workarounds and by trial and error than any course or manual has taught me. But you may well be right that Momovoip isn't at that experimentation level yet.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[superikey]

amriddle01

Thanks for your post.

Uh oh, I am running different versions in both sides.
NY is running 4.1.1201
PA is running 4.2.4

Prior to this I wasnt running SCN at all, so just plain voip trunks with different versions is usually not an issue.

I assume your going to tell me to upgrsade both sites to 4.2.latest. My question is, is the issue with voicemail service stopping on the NY Side related to the ASCN I enabled?

Isaac Braca
Avaya ACA - IP Office
CTO / ICCS & Co., LLC.


ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm.

Visit and Post on my Blog:

http://ipofficeexpert.blogspot.com/

 

[amriddle01]

I don't think it is, how often does it stop? Is it around the two hour mark as though it was running unlicenced?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

nice post matt.

plenty of people kicking around on a sunday? you do know there is football on?

0118999 88199 9119725..3

 

[mattKnight]

>but we can offer all scenarios and he can make his mind up which way to go, he has been told it's unsupported and if that's the way he wants to go so be it.

First, I want to get away from this being aimed at Momovoip; it isn't. This is the second or third thread on this particular topic in the last couple of weeks. but it isn't even this topic....

>I often find people will go with their initial plan and if it doesn't work they change to what we recommend,

I'd probably agree with that

>I learned more by making workarounds and by trial and error than any course or manual has taught me.

I sort of agree, but I've spent much more time trying to match what I observe to the behaviour described in the docs. As I initially said, workarounds can be crucial to getting a result for a customer, however to base a system design around that workaround is stupid. I suspect that you also know the differences between documents and actual behaviour gained through experimentation, observation and experience

>But you may well be right that Momovoip isn't at that experimentation level yet.

I don't want to "have a go" at Momovoip, but I suspect that they haven't done much with the IPO and haven't done any sort of formal (or informal) training. It may be that they've been dropped in it, and have to implement something that they aren't "ready for" - that's something that has probably happened to us all. When it does, its one hell of a learning experience.


The main problem that I see, is "we" are being asked to say that something like this work, when it is quite possible and likely that it won't, under all circumstances. Whilst many of us are anonymous, I don't think that this sort of advice and offering workarounds helps us en-masse or as individuals. This site is supposed to be a forum for mutual help for IT professionals. I take professional (in this context) in a very wide sense, but I think that this kind of thread, where the answer is clearly in the documentation, is at the boundaries of that meaning.

In summary, I make judgements (rightly or wrongly) about the technical skill level of any particular poster and tailor any answer that I give to that level. Perhaps we shouldn't all be so star happy, and think a bit more about the appropriateness of the suggestions we make.

I'd hate to see us all disappear, because of situations similar to sizbut, or worse because Avaya (who do know about this forum - and I so I suppose "monitor" it) lean on Tek-tips to moderate it more harshly. Likewise, I am not an ogre and want to help newbies gain skills and experience...

Finally, if we want to discuss this kind of thing further, maybe we should take it off-board? MrRiddle and others, I think you have my email if you don't email me and I'll reply with my address if needed i'll post one



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[as1981]

Matt,

Some very good points about the scope of this forum and potential problems.

Andrew