Scheduling reports on Avaya CMS Supervisor 16 / r14server

[copse63]

I'm trying to schedule daily agent reports and export the table data to a common folder. For the most part I've got the reports scripted and scheduled using the -1 switch for the date- How can I do the same for all agents in the skill that day up to the time the interval report runs? Is this possible without vba coing? For example: The Split skill report daily shows all agents that particpated on a given day in the past. I want to run an interval report that shows what all agents have done up until that interval? Thanks!

 

[Stinney]

Just run the interval report with the hours for the entire day filled in. Run the report after each interval. The report won't report on intervals it hasn't collected information for. So if you run the report at 11:05 it will only report on data from midnight to 11am.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[copse63]

Thanks...I have that working, a clarification- I need to figure a way to auotmate these reports for each agent at specific hours during the day. Then I can script an email to sent them out to managers which saves them time running the report themselves....(I can't manually run 30 separate agent reports reports 5 times a day...) I appreciate the help!

 

[Stinney]

Yeah, I think you would need to with that many reports you need to run.

If you can copy and paste the script here I'll take a look at it. I'm pretty positive I could create a script that would run a report for all the agents you need. I could set it up either to run all the reports and save them in a single directory, or if you want, you could split them out into individual manager folder locations.

What name do you use for the report files, agent name, agent number, other?

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!