Anyplace to go on the WEB or ? for samples of vectors for call center applications? Specifically times of days, announcements, queueing, collect digits - you know all those great steps that go into writing vectors. It's been a long time since I have written vectors and now need to. Thank you very much in advance.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations bkrike on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Samples of Vectors
- Thread starter cshine
- Start date
Check here: (Little Instruction Book for Call Centers/Chapter 5) for basic examples.
And here: (Call Vectoring and EAS Guide) for more complex information.
Both of the above are for v11. Good luck!
Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain
And here: (Call Vectoring and EAS Guide) for more complex information.
Both of the above are for v11. Good luck!
Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain
- Status
Similar threads
