s8300 - programming a key or button

[nick66]

I would like to program a key to send a hunt group and/or the attendant 1 console, to an auto attenadant - during business hours. I am trying to send xXXXX (attendant 1, only have 1) or my hunt group to my vm auto attend day greeting by programming a button to do so. Make sense? Any ideas?

 

[AvayaTier3]

http://www.tek-tips.com/viewthread.cfm?qid=1537438&page=1

Try this link.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[nick66]

Thanks for the info. However, I think that I have all recommended in place. NightService works fine. - NS button on only one console,hunt groups, with coverage paths. Trying to send callers, during the day, to another hunt group so callers get, "...everyone is busy...spell by name or leave a message...

 

[AvayaTier3]

yes, hunt-ns button works independently from system night service.

If you receive calls to your attendant group via hunt-group you can use hunt-ns button to send hunt-group calls to a different auto attendant than your system night service.



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[nick66]

Okay. I placed a hunt-ns button on console, but can not get it to work - re route calls to Attendant 1 to HG 1. I press my hunt ns button, it lights up but calls still ring through to console. If I do a "status att 1" should i not see a change in status

 

[AvayaTier3]

change hunt 1 and give it a night dest of the new auto attendant mailbox

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com