Routing T1/PRI calls to Auto Attendant

[DJRabin]

Hi All,

I'm working on a system where they're using a PRI and I've created an Incoming call route to recognize the last 4 incoming digits like so:

Incoming number: 2xxx
Destination: .

Calls are routed properly to the 4 digit extension.

I also created an ICR for 2700 like this:

Incoming number: 2700
Destination: AAmain

This doesn't work. I created a system short code to point 2700 to AAmain, but this removes the fallback provided with an ICR. Is there a way to route calls from 2700 to the AA using an ICR?

Thanks!

-DJ
ACA, Implement IP Office
Convergence+, A+

 

[gknight1]

you might need to make it AA:main
if that doesnt work use a shortcode. Make a short code

*90
Voicemail Node
Main

Then in the destination field put *90.

All of this is of course if you are using voicemail pro.

 

[ThePhoneMn]

Move your AAMain to "Modules" (lower left of VM Pro window). In your destination field for ICR, use "VM:AAMain". That will send all calls to Module AAMain.

Take it a step furthur, add a Hunt Group "AAMain". Now if the voicemail is not working, calls will fail to the Hunt Group "AAMain".

Try it out, works great.