Routing Reserved Numbers

[encarter]

Hey Guys,

Go easy on my im a Cisco VoIP engineer and have a HiPath 4000 question.

Management would like reserved DN's to route to a recording that says "You have reached and invalid number bla bla.."

Our onsite Siemens techs are telling me that this can't be done with touching each DN.

I know in call manager I could create a translation pattern of say 7xxx translate that to extension 6501 and call forward all to a Call Handler to play a greeting.

Does HiPath not route by the best match?

Or do you know of any way to do this?

Much help appreciated.

 

[Iamnothere]

I assume that you are talking about "DID Intercept", where incoming DID trunk calls to non-existent stations are routed to a "you have reached an invalid number..." recording. In the 4K, if a station is "Reserved" in AMO WABE, this means that the station number does exist, but is not yet assigned to a device. Since a reserved station number exists, I believe that it will not automatically route to a DID intercept recording. (It has been years since I worked on this aspect of the 4K.)
As for creating a "Translation pattern", the 4K does have the capability to do that, but then every number in the "pattern" would be effected. Per your example, if ALL 7xxx station numbers (that's 7000 - 7999) are to be routed/forwarded, then we can do that on incoming DID trunk calls. However, typically there will be "scattered" numbers to be forwarded/routed to the intercept recording. For example, 7000-7011 are legitimate stations, but 7012 & 7013 are RESERVED. The users for stations 7000-7011 should receive their calls, but calls to 7012 & 7013 should route to the intercept recording. I know of no "pattern" that would handle this "scattered" numbering scheme.
My opinion is that if you DELETE all those reserved station numbers, then they no longer exist; therefore, you can setup DID intercept to automatically handle calls to those non-existent station numbers. But if you leave these "reserved" numbers in the system, and they are "scattered" as I previously mentioned, then you will probably have to manually manipulate each station. If there are large ranges of station numbers that are to remain reserved, such as the entire 7xxx scheme, then you can use digit translation on incoming DID trunk calls to route to a recording.

 

[donb01]

My system routes all of the unassigned numbers to the switchboard console. If you have a switchboard console this is probably not a good idea, but it not you might try setting up an ATC group and having those calls go to it. You should be able to set Night mode on your fictitious attendant console. Have the night dest be a number that is built on an analog port but not connected rather than a phantom (it makes a difference for some reason). Have this night dest number be forwarded on all conditions to your voicemail or whatever is going to deliver your recording.

I can't say this is going to work, but it's an idea that might spur other ideas. I know ours works so that any unassigned numbers route to the operator so there should be a way to route them somewhere else if you don't have an operator. The reason I'm saying if you don't have an operator is I think the ONLY option you have is to route the unassigned numbers to the operator. If you don't have a person for this then I ASSUME the "operator" could be set up for anything. I know on my 4000 the operator is not running an AC-Win console - it is just set up as a standard extension with a person at it, so where there's a will there should be a way!