route to step x if digits = none 1

[SoDoTo]

Hi

I'm trying to get a vector to route to a step if when asked to press 1, 2, or 3 and no option is selected.

11 collect 1 digits after announcement 845050 for none
12 adjunct routing link 11
13 goto step 19 if digits = 1
14 goto step 29 if digits = 2
15 goto step 29 if digits = 3
16 goto step 29 if digits = none
17
18
19 goto vector 302 @step 1 if unconditionally
20 route-to number 4601 with cov n if unconditionally
21 stop
22
23
24
25
26
27
28 announcement 845029
29 goto vector 314 @step 1 if unconditionally

All other steps work fine, what am I doing wrong anyone?

TIA

 

[lever]

Is step 12 getting in the way?

lever

 

[Ronster]

Can you not just use:

13 goto step 19 if digits = 1
14 goto step 29 if unconditionally



"I doubt, therefore I might be

 

[1a22ip]

I would use the following in place of step 16:
goto step 29 with cov n if unconditionally

Hope this helps
ED


1a2 to ip I seen it all

 

[SoDoTo]

Hi Ronster, tried that...no Joy!

Hi 1a22ip..can't use goto step with cov n only availabe with route to steps.

I've written the following as a test and this doesn't work either. The call just sits in the vector!

Number: 900 Name: Dave Test
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 845050 for none
03 goto step 9 if digits = 1
04 goto step 10 if digits = 2
05 goto step 10 if digits = 3
06 goto step 10 if unconditionally
07
08
09 route-to number 4389 with cov n if unconditionally
10 route-to number 843992 with cov n if unconditionally
11 stop

 

[SF0751]

Try this instead:

01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 845050 for none
03 route to number XXXX with cov n if digits = 1
04 route to number XXXX with cov n if digits = 2
05 route to number XXXX with cov n if digits = 3
06 route to number XXXX with cov n if unconditionally
07 stop
08

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[SoDoTo]

Hi Susan

The problem is in the original vector steps:

11 collect 1 digits after announcement 845050 for none
12 adjunct routing link 11
13 goto step 19 if digits = 1
14 goto step 29 if digits = 2
15 goto step 29 if digits = 3
16 goto step 29 if digits = none
17
18
19 goto vector 302 @step 1 if unconditionally
20 route-to number 4601 with cov n if unconditionally
21 stop
22
23
24
25
26
27
28 announcement 845029
29 goto vector 314 @step 1 if unconditionally

I have only taken out the bit from the vector which is not working, all works fine unless someone doesn't enter a digit and then the call just sits in the vector waiting!

 

[Ronster]

Try "display system-parameters features"

Page 11 of 17 on my system.

VECTORING
Prompting Timeout (secs): 5

It will wait this long for a digit before proceding.

If this doesn't help can you do "list trace vdn xxxx" and show us the trace?

"I doubt, therefore I might be

 

[SoDoTo]

Cheers Ronster

Prompting Timeout was set at 0, changed it to 5 secs and alls well now.

Have a star

 

[VoipMenace]

Hi ,
Check your VDN set-up, Vector override set to yes ?


Also not sure why you give people option one / two / three options while the options two three and none are going to the same place are you not better off to consolidate the announcement to two options