ericarivera411
IS-IT--Management
Hey Guys,
I have a phone that displays RIP on the main LED. Does anyone know what that means?!
Thanks.
I have a phone that displays RIP on the main LED. Does anyone know what that means?!
Thanks.
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RIP on LED
- Thread starter ericarivera411
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Is this a NEC 2400?
Looks as though an ACD station was removed improperly.
Gary
Looks as though an ACD station was removed improperly.
Gary
- Thread starter
- #3
ericarivera411
IS-IT--Management
Its a NEC 2000 system.
The person is an acd agent, could they have been added improperly?
The person is an acd agent, could they have been added improperly?
Reset in progress.
This usually means the agent line was added to the ACD and then added to the PBX OR the tenant data for the station is incorrect in either the PBX or the call centre.
Start by removing the posiution data for this station in the ACD.
Then go to CM 1204 for the real station and confirm the tenant number. Make sure the agent line (virtual from CM 11) is also in the same tenant as the Prime (PBX) line.
Then go back to the ACD and re-assign the station in position data in the ACD database.
If it still shows RIP you may have to re-start the ACD service.
This usually means the agent line was added to the ACD and then added to the PBX OR the tenant data for the station is incorrect in either the PBX or the call centre.
Start by removing the posiution data for this station in the ACD.
Then go to CM 1204 for the real station and confirm the tenant number. Make sure the agent line (virtual from CM 11) is also in the same tenant as the Prime (PBX) line.
Then go back to the ACD and re-assign the station in position data in the ACD database.
If it still shows RIP you may have to re-start the ACD service.
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