An issue has arisen where Agents set to 'Agent Pickup' rather than Forced Answer are turning down the ring volume on their turret, and letting the RONA ring at their phone, and then trip to the next Agent.
This prevents the Coordinators from being immediately aware that their phone is ringing.
Is there any way of disabling the Agent's ability to adjust ring volume at the turret, or alternatively allowing some form of central control which esnures that the volumes are always set to a standard level each time the Agent logs in??
Any quidance gladly received!!
This prevents the Coordinators from being immediately aware that their phone is ringing.
Is there any way of disabling the Agent's ability to adjust ring volume at the turret, or alternatively allowing some form of central control which esnures that the volumes are always set to a standard level each time the Agent logs in??
Any quidance gladly received!!