Rightfax ISDN Setup to Avaya 2

[Trav4620]

Anyone have a working config of a righfax ISDN PRI T-1 setup to an avaya CM 2.2.2? We are using a Brooktrout TR1034+P16H-T1-1N-R card to a TN464HP in the Avaya.

I am not familiar with rightfax, but I can get D and all B channels to show in service from the avaya side, and our rightfax guy says they look fine from his side, but after a few successful connections, then all channels ring fast busy both directions even though everything shows in-service/idle.

If anyone has a working setup, could you post your config for both the Avaya and the Rightfax side. I would appreciate it.

 

[kwing112000]

I think you may need to have a T1 cross over cable on that. when you go from CPE to CPE you usually need one.

pins 1,2 and 4 and 5

1 to 4
2 to 5

 

[Trav4620]

I am using a crossover cable. We have several other Non-ISDN tie trunks to other Rightfax servers, and we use the Crossover with those as well. This is our first ISDN to Rightfax, and we are implementing it on Captaris's recommendation (although they cant produce any documentation on how to set it up) I did find one paper on the Avaya side setup, but there is a paragraph at the top that says that Rightfax does not guarantee the accuracy of these settings and it should be used as a guide only.

Everything appears to be working...all channels show in service, but for some reason they dont seem to be releasing properly. After bouncing the DS1 card, they work, but after sending a test fax or two, then the channels give fast busy even though they show in-service/idle.

 

[Zen216]

we have a rightfax setup as well... tr114-p8v-t1 card in the Rightfax,, and a tn464 in the Avaya pbx,,,,
setup as a tie trunk, and using udp and aar to route them to the rightfax server...

here is my config if you want...

ds1 board

display ds1 1c12                                                Page   1 of   2
                                DS1 CIRCUIT PACK

            Location: 01C12                           Name: RightFax
            Bit Rate: 1.544                    Line Coding: b8zs
   Line Compensation: 1                       Framing Mode: esf
      Signaling Mode: robbed-bit



Interface Companding: mulaw
           Idle Code: 11111111





      Slip Detection? n                 Near-end CSU Type: other

display ds1 1c12                                                Page   2 of   2
                              DS1 CIRCUIT PACK

 ESF DATA LINK OPTIONS

                     Network Management Protocol: tabs
 Send ANSI-T1.403 One-Second Performance Reports? n
                             Far-end CSU Address: b

my trunk...

display trunk-group 4                                           Page   1 of  22
                                TRUNK GROUP

Group Number: 4                    Group Type: tie           CDR Reports: y
  Group Name: RightFax                    COR: 5        TN: 1        TAC: 856
   Direction: two-way        Outgoing Display? n Trunk Signaling Type:
 Dial Access? n                Busy Threshold: 255       Night Service:
Queue Length: 0                                   Incoming Destination:
   Comm Type: rbavd                 Auth Code? n
                                  Trunk Flash? n
         BCC: 0
Trunk Type (in/out): wink/wink

display trunk-group 4                                           Page   2 of  22
      Group Type: tie                  Trunk Type: wink/wink

TRUNK PARAMETERS
                                         Incoming Rotary Timeout(sec): 5
    Outgoing Dial Type: tone                       Incoming Dial Type: tone
      Wink Timer(msec): 300                   Disconnect Timing(msec): 500
       Digit Treatment: insertion                              Digits: 9
                                                    Sig Bit Inversion: none
     Analog Loss Group: 9                          Digital Loss Group: 13
    Incoming Dial Tone? y
              Bit Rate: 1200         Synchronization: async    Duplex: full
 Disconnect Supervision - In? y  Out? n
 Answer Supervision Timeout: 0             Receive Answer Supervision? y




display trunk-group 4                                           Page   3 of  22
TRUNK FEATURES
          ACA Assignment? n            Measured: both
                                 Internal Alert? n        Maintenance Tests? y
                               Data Restriction? n
                                 Glare Handling: none
            Used for DCS? n
   Suppress # Outpulsing? n
                    Seize When Maintenance Busy: neither-end




Incoming Tone (DTMF) ANI: no                   Per Call CPN Blocking Code:
         Connected to CO? n                  Per Call CPN Unblocking Code:

                                                    Ds1 Echo Cancellation? n


display trunk-group 4                                           Page   4 of  22
 ADMINISTRABLE TIMERS

   Incoming Disconnect(msec): 500             Outgoing Disconnect(msec): 500
   Incoming Dial Guard(msec): 70              Outgoing Dial Guard(msec): 1600
  Incoming Glare Guard(msec): 1500           Outgoing Glare Guard(msec): 1500



                                         Outgoing Seizure Response(sec): 5
 Programmed Dial Pause(msec): 1500         Disconnect Signal Error(sec): 240
          Flash Length(msec): 540   Incoming Incomplete Dial Alarm(sec): 255





END TO END SIGNALING
    Tone(msec): 350      Pause(msec): 150

OUTPULSING INFORMATION
     PPS: 10    Make(msec): 40   Break(msec): 60

display trunk-group 4                                           Page   5 of  22
                                 ATMS THRESHOLDS
    TTL Type: 105-w-rl                Far End Test No:
  TTL Vendor:                             TTL Contact:
Trunk Vendor:                           Trunk Contact:
Trunk Length:
                                  MARGINAL      UNACCEPTABLE
                                  Min   Max       Min   Max
                    1004 Hz Loss: -2    21        -2    21

                                -Dev   +Dev      -Dev  +Dev
                     404 Hz Loss: 9      9         9     9
                    2804 Hz Loss: 9      9         9     9

         Maximum C Message Noise:    55               55
         Maximum C Notched Noise:    74               74
                  Minimum SRL-HI:    0                0
                  Minimum SRL-LO:    0                0
                     Minimum ERL:    0                0

              Allow ATMS Busyout, Error Logging and Alarming? n

display trunk-group 4                                           Page   6 of  22
                                 TRUNK GROUP
                                      Administered Members (min/max):   1/15
GROUP MEMBER ASSIGNMENTS                  Total Administered Members:  15

       Port    Code Sfx Name        Night           Mode      Type   Ans Delay
  1: 01C1201  TN464  F
  2: 01C1202  TN464  F
  3: 01C1203  TN464  F
  4: 01C1204  TN464  F
  5: 01C1205  TN464  F
  6: 01C1206  TN464  F
  7: 01C1207  TN464  F
  8: 01C1208  TN464  F
  9: 01C1209  TN464  F
 10: 01C1210  TN464  F
 11: 01C1211  TN464  F
 12: 01C1212  TN464  F
 13: 01C1213  TN464  F
 14: 01C1214  TN464  F
 15: 01C1215  TN464  F

my udp

display uniform-dialplan 1                                      Page   1 of   2
                       UNIFORM DIAL PLAN TABLE
                                                              Percent Full: 0

  Matching         Insert          Node   Matching         Insert          Node
  Pattern  Len Del Digits Net Conv Num    Pattern  Len Del Digits Net Conv Num
  1101      4   0   333   aar  n          1117      4   0   333   aar  n
  1102      4   0   333   aar  n          1118      4   0   333   aar  n
  1103      4   0   333   aar  n          1119      4   0   333   aar  n
  1104      4   0   333   aar  n          1120      4   0   333   aar  n
  1105      4   0   333   aar  n          1125      4   0   444   aar  n
  1106      4   0   333   aar  n          2101      4   0   334   aar  n
  1107      4   0   333   aar  n                                       n
  1108      4   0   333   aar  n                                       n
  1109      4   0   333   aar  n                                       n
  1110      4   0   333   aar  n                                       n
  1111      4   0   333   aar  n                                       n
  1112      4   0   333   aar  n                                       n
  1113      4   0   333   aar  n                                       n
  1114      4   0   333   aar  n                                       n
  1115      4   0   333   aar  n                                       n
  1116      4   0   333   aar  n                                       n

the 11XX's are for the rightfax,, the 21XX is for a backup I just setup today....

so, the udp adds 333... my aar ana for 333 is

display aar analysis 1                                          Page   1 of   2
                             AAR DIGIT ANALYSIS TABLE
                                                            Percent Full:    2

          Dialed           Total     Route    Call   Node  ANI
          String          Min  Max  Pattern   Type   Num   Reqd
    2                     7    7     p14      aar          n
    221                   7    7     p15      aar    1     n
    223                   7    7     p16      aar    3     n
    224                   7    7     p17      aar    4     n
    3                     7    7     p14      aar          n
    333                   7    7     23       aar          n
    334                   7    7     26       aar          n

and my routepattern 23 is

display route-pattern 23                                        Page   1 of   3
                    Pattern Number: 23  Pattern Name: RightFax
                             SCCAN? n     Secure SIP? n
    Grp FRL NPA Pfx Hop Toll No.  Inserted                             DCS/ IXC
    No          Mrk Lmt List Del  Digits                               QSIG
                             Dgts                                      Intw
 1: 4    0                    3                                         n   user
 2:                                                                     n   user
 3:                                                                     n   user
 4:                                                                     n   user
 5:                                                                     n   user
 6:                                                                     n   user

     BCC VALUE  TSC CA-TSC    ITC BCIE Service/Feature PARM  No. Numbering LAR
    0 1 2 3 4 W     Request                                 Dgts Format
                                                         Subaddress
 1: y y y y y n  n            rest                                         none
 2: y y y y y n  n            rest                                         none
 3: y y y y y n  n            rest                                         none
 4: y y y y y n  n            rest                                         none
 5: y y y y y n  n            rest                                         none
 6: y y y y y n  n            rest                                         none

hope this helps.....

 

[Trav4620]

Thanks ZEN
We have several Tie trunks setup to Rightfax much like the one you have above. Because of some requirement, they want us to use an ISDN setup rather than a Robbed bit TIE. Thats kinda what im looking for is someone that has set this up ISDN.

 

[Zen216]

oh,, sorry about that... I hope you get the solution you need..

 

[lopes1211]

Did you change CONNECT on your ds1 form to "line-side" to supply the rightfax the appropriate timing source?

-CL

 

[kkattfish]

I have an isdn setup going into a DS1 card then over to our brooktrout TR1034-P8H-T1 card. I can post my setup if it will help you at all. We use OMTool's Genifax fax server though. Also a quick tip, there should be a setting somewhere that you can tell rightfax not to wait for tone. Not sure if that would matter or not. I just got done battling my problem for over a month.

 

[Trav4620]

that would be great if you could post your setup... and if you have any config ideas for the brooktrout side that would be great as well. I am really getting no help from my friends at rightfax at this point, so any help I can get is much appreciated.

thanks

 

[kkattfish]

display ds1 01a13 Page 1 of 2
DS1 CIRCUIT PACK

Location: 01A13 Name: Fax Server
Bit Rate: 1.544 Line Coding: b8zs
Line Compensation: 1 Framing Mode: esf
Signaling Mode: isdn-pri
Connect: line-side
TN-C7 Long Timers? n Country Protocol: 1
Interworking Message: PROGress Protocol Version: a
Interface Companding: mulaw CRC? n
Idle Code: 11111111
DCP/Analog Bearer Capability: speech

T303 Timer(sec): 4


Slip Detection? n Near-end CSU Type: other
Alarm When PRI Endpoint Detached? y
Echo Cancellation? n





display trunk-group 10 Page 1 of 22
TRUNK GROUP

Group Number: 10 Group Type: isdn CDR Reports: y
Group Name: Tie to Fax Server COR: 6 TN: 1 TAC: 611
Direction: two-way Outgoing Display? n Carrier Medium: PRI/BRI
Dial Access? n Busy Threshold: 20 Night Service:
Queue Length: 0
Service Type: cbc Auth Code? n TestCall ITC: rest
Usage Alloc? n Far End Test Line No:
TestCall BCC: 4 TestCall Service:
TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: a Digit Handling (in/out): enbloc/enbloc

Trunk Hunt: cyclical QSIG Value-Added? n
Digital Loss Group: 13
Incoming Calling Number - Delete: Insert: Format: pub-unk
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0



display trunk-group 10 Page 2 of 22
TRUNK FEATURES
ACA Assignment? n Measured: none Wideband Support? n
Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: n Send Calling Number: y
Used for DCS? n
Suppress # Outpulsing? n Format: public
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: n
Network Call Redirection: none Modify Tandem Calling Number? n
Send UUI IE? y
Send UCID? n
Send Codeset 6/7 LAI IE? n Ds1 Echo Cancellation? n

US NI Delayed Calling Name Update? n

SBS? n Network (Japan) Needs Connect Before Disconnect? n




display trunk-group 10 Page 6 of 22
TRUNK GROUP
Administered Members (min/max): 1/8
GROUP MEMBER ASSIGNMENTS Total Administered Members: 8

Port Code Sfx Name Night Sig Grp
1: 01A1301 TN464 G 4
2: 01A1302 TN464 G 4
3: 01A1303 TN464 G 4
4: 01A1304 TN464 G 4
5: 01A1305 TN464 G 4
6: 01A1306 TN464 G 4
7: 01A1307 TN464 G 4
8: 01A1308 TN464 G 4
9:
10:
11:
12:
13:
14:
15:


****52 and 54 is what our fax extensions begin with****


display uniform-dialplan 1 Page 1 of 2
UNIFORM DIAL PLAN TABLE
Percent Full: 0

Matching Insert Node Matching Insert Node
Pattern Len Del Digits Net Conv Num Pattern Len Del Digits Net Conv Num
1014 4 0 ext n 38 4 0 228 aar n
11 4 0 228 aar n 39 4 0 229 aar n
12 4 0 229 aar y 51 4 0 ext n
22 4 0 ext n 52 4 0 210 aar n
23 4 0 ext n 53 4 0 ext n
24 4 0 ext n 54 4 0 210 aar n
25 4 0 ext n 55 4 0 ext n
26 4 0 226 aar n 56 4 0 ext n
28 4 0 210 aar n 57 4 0 ext n
30 4 0 ext n 5811 4 0 224 aar n
31 4 0 ext n 5812 4 0 224 aar n
32 4 0 ext n 5813 4 0 224 aar n
33 4 0 ext n 5820 4 0 224 aar n
34 4 0 224 aar n 5880 4 0 224 aar n
35 4 0 ext n 5900 4 0 200 aar n
36 4 0 226 aar n n




display signaling-group 4 Page 1 of 5
SIGNALING GROUP

Group Number: 4 Group Type: isdn-pri
Associated Signaling? y Max number of NCA TSC: 0
Primary D-Channel: 01A1324 Max number of CA TSC: 0
Trunk Group for NCA TSC:
Trunk Group for Channel Selection: 10
Supplementary Service Protocol: a Network Call Transfer? n














Let me know if you need to see anything else

 

[kkattfish]

was this any help?

 

[Trav4620]

That is almost exactly how I have mine setup, with the exception that on the DS1 form, you have "other" for CSU type. I Put an integrated CSU on mine. Are you just using an Amphenol to Crossover T1 RJ45 cable or something else?

 

[kkattfish]

I actually do not have a csu at all on it.
It is an amphenol connector on the back of the server then goes through our patch panel and crossover cable into the brooktrout board.
More than likely I would say it's a setting within rightfax on not in the Avaya system.
I wish I knew more about rightfax. I will read the manual to see if I see anything that might help.

 

[kkattfish]

what version of right fax are you using?

 

[lopes1211]

and are you providing the timing on the ds1 form as earlier mentioned?

-CL

 

[Trav4620]

I appreciate the help...I wish I either knew more about rightfax, or Nothing at all! We are running 9.3

 

[Trav4620]

Here are screenshots of my config

DS1 CIRCUIT PACK

Location: 01C14 Name: Bit Rate: 1.544
Line Coding: b8zs
Line Compensation: 1 Framing Mode: esf
Signaling Mode: isdn-pri
Connect: line-side
TN-C7 Long Timers? n Country Protocol: 1
Interworking Message: PROGress Protocol Version: a
Interface Companding: mulaw CRC? n
Idle Code: 11111111
DCP/Analog Bearer Capability: speech

T303 Timer(sec): 4


Slip Detection? n Near-end CSU Type: integrated
Alarm When PRI Endpoint Detached? n
Echo Cancellation? n





TRUNK GROUP

Group Number: 88 Group Type: isdn CDR Reports: y
Group Name: Rightfax-PRI COR: 88 TN: 1 TAC: 1988
Direction: two-way Outgoing Display? n Carrier Medium: PRI/BRI
Dial Access? n Busy Threshold: 232 Night Service:
Queue Length: 0
Service Type: cbc Auth Code? n TestCall ITC: rest
Usage Alloc? n Far End Test Line No:
TestCall BCC: 4 TestCall Service:
TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: a Digit Handling (in/out): enbloc/enbloc

Trunk Hunt: cyclical QSIG Value-Added? n
Digital Loss Group: 13
Incoming Calling Number - Delete: Insert: Format:
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0

TRUNK FEATURES
ACA Assignment? n Measured: both Wideband Support? n
Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: n Send Calling Number: y
Used for DCS? n
Suppress # Outpulsing? n Format: public
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: n
Network Call Redirection: none Hold/Unhold Notifications? n
Send UUI IE? y Modify Tandem Calling Number? n
Send UCID? n
Send Codeset 6/7 LAI IE? n Ds1 Echo Cancellation? n

US NI Delayed Calling Name Update? n

Network (Japan) Needs Connect Before Disconnect? n




SIGNALING GROUP

Group Number: 88 Group Type: isdn-pri
Associated Signaling? y Max number of NCA TSC: 0
Primary D-Channel: 01C1424 Max number of CA TSC: 0
Trunk Group for NCA TSC:
Trunk Group for Channel Selection: 88
Supplementary Service Protocol: a Network Call Transfer? n

 

[lopes1211]

did you try protocol B (or ask the rightfax guy what protocol they are using)? B is National ISDN which is much more widely used especially by off-shelf vendors. Your protocol A is AT&T Custom. You need to make sure you are both using the same.

-CL

 

[kkattfish]

how come in format for your trunk group you don't have anything there? try putting pub-unk and see if that will help at all.

 

[Trav4620]

I did check with him and he said that the rightfax setting was AT&T 4ESS.