Retrieve eMOH file

[bearvalley]

Im working on a 3300 and need to retrieve the embedded music on hold file. the technicians handbook(v6.0) page 69 tells me what to do but how do i access db/temp/ and then get the file out or delete it.

many thanks

 

[CaperJ]

ftp to the controller use your login name and password for the username and pass. When in type cd /db/temp
hit return, then type dir hit return this will list your files when you know the one type delete and the filename.
If you are unsure when you first get into the db/temp directory type bin hit enter then type hash hit enter then type prompt hit enter you can then type mget and the filename. This willcopy it to the directory you were in when you typed the ftp command.You can then go and play it to ensure. Be very carefull when in here as if you make a mistake in the wrong directory you can wipe your system

 

[bearvalley]

when i retrieved the file by using the "get" command , i was unable to play the file as it was not in a wav format but an unrecognised format.

any ideas?

 

[CaperJ]

Check the extension to see if its a valid sound file "google it" then try a program called goldwave.

 

[bearvalley]

cheers Caper but you cannot play the file.

 

[TETech]

Do you have your embedded music turned on ? I have a few 3300's but it is not turned on ? I cannot see the file. What is your filename ? IS there an extension on the file ?

 

[TETech]

Embedded Music on Hold
Embedded Music on Hold is provided by an audio file downloaded in the controller. The audio file must be in the following format:

WAV, A-law or m-law (G.711), 8 kHz, 8-bit, mono.

See System Audio Files Update for the maximum size of the audio files.

Tip: When extracting a file from a CD (for a example, from your corporate Music on Hold CD) using a "CD ripper" application, choose a sampling rate as close as possible to 8 kHz. This should help prevent audio distortion introduced when converting a WAV file from a high sampling rate to a low sampling rate.

When an audio file is downloaded, its audio amplitude is normalized by the controller to ensure uniform sound level and compliance with telecommunications regulations.

You can download audio files to a single controller using the System Audio Files Update form, or to multiple nodes using Enterprise Manager (see your Mitel dealer for information on Enterprise Manager).