Restrictions on number of calls preseted to a hunt group

[VoiceonData]

Pretty sure this is not possible

but

We have a site that wants to restrict the number of call coming into a hunt group during the day

They want to answer only 50 calls on a number andwhen they reach 50 calls it goes to a message.


Any ideas ???

Thanks in advance

 

[kwing112000]

I have no idea. maybe something in VM PRO if you have it. i have never heard of some one wanting to limit it like that.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[VoiceonData]

I was thinking vmpro.

Basically they are a CC and are contracted to 50 calls a day, the customer does not want to pay for them to handle more so they want the overspill to goto a vm box

 

[tlpeter]

They can use cbc or ccc to see how many calls came in and then go out of the group so the calls go to vmpro



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[VoiceonData]

unfortunatly they want to automate the process


thanks anyway

 

[Bas1234]

Maybe this is an option;

If you enable Queuing it's possible to set a Queue lenght of 50, number 51 goes to the overflow group wich is voicemail.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[tlpeter]

That is only for maximum calls in queue so that will not work in any way

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bas1234]

Or do you mean when you've reached 50 calls?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[VoiceonData]

when they have reached 50 calls

 

[TomMills]

Could you use a database for this?

i.e each time a call comes in write to the database, then query it. and once it reaches 50 entries change the routing, bit in depth and not even sure it would work...

 

[amriddle01]

Set up a module in VM Pro wich has a user variable pointing to the group and the mailbox. Create a Huntgroup with 51 Phantom users 50 of which forward to the huntgroup you want the last one forwards to a shortcode which sets the user variable in vm pro to send all calls to the mailbox. The 51st caller will get the beeps though and wonder what is happening, after that all calls should go to the mailbox. you will have to reset the user variable manually though!! I don't know if this will work...give it a go

ACS - IP Office Implement

 

[VoiceonData]

mmm like your thinking tom

 

[amriddle01]

The huntgroup set to sequential!

ACS - IP Office Implement

 

[VoiceonData]

amriddle01 thats thinking outside of the box

 

[fshaw]

Just thinking...I have not built this ever...

In VoiceMail Pro, Build a conditon that will compare if a value "Count" is greater than 50.
Route the calls through VM Pro with a Test Condition.
If "Count" is less than 50, Set User Variable "Count" to "Count"+1 and transfer to hunt group.
If over 50, sent to mailbox.
Create a button on a supervisor's phone to reset "Count" to 0 that will need to be reset every morning.

Or find and beat the sales person who proposed/accepted such a #@$%!@ agreement.

Good luck,
Frank

Frank Robertshaw
The Phone Guy
Nashville, TN

 

[Ragnorak]

fshaw has the right idea, I just don't see a way to increment with set user variable.

This is actually a pretty simple loop programming task and you should be able to do it with the database license.

The hard part is going to be resetting the count to zero-- not because resetting it is hard but I'm assuming that they aren't open 365 days a year. So you're logic on resetting the count (or access to that hunt group based on open/closed call flows) has to match the coverage hours of the contract.

You also have to have a way to manually intervene in the count (a VM Pro module to lower the count by one.) If I call from my cell phone get disconnected and call back, that's 2 support calls by your count but only one by the contract.

Not a simple 5 minute fix but this should be possible.

 

[VoiceonData]

i agree its the increment thats the issue. im thinking about using a $sav value, but im that this would require 49 different checks.

or using VB Scripting to do this


Thank you all for your input

 

[ronromano]

I would recommend a pad and a pen.

http://www.nu-tel.com