Restricting who can delete agent logins

[Darrick]

We are having a problem with supervisors and others deleting agent logins after they have left the company or department. This causes our stats. to be skewed as it deletes all of the history associated with that logon. Is their a way to restrict who can delete agent logins?


Thanks for your help,

Darrick

 

[Sympology]

Pretty easy this one.

Under Access Classes, find the access level they are in. Open it up
Click on the access tab:
Under users, change to View Users (you dicide on the type)
They can still alter agents under the Agent to skillset Assignment (if you wish), but cannot create or delete.
If you are using the default ones, I highly recommend setting a new one up from scratch.Putting in the options you want them to have. Bit of trial and error will see you through

Stu..

Oh course I'll come back at lunchtime. When is it? Oh thats a shame, so's mine.

 

[Sympology]

Ooopss kinda presumed your on 4.0, but most likely your on 4.2, so not sure if this is the same.

Oh course I'll come back at lunchtime. When is it? Oh thats a shame, so's mine.