Restricting Transfers Off Network

[mwarren]

Whats the best way to resitrict our agents from transferring calls to dailled numbers?

We currently restrict the Callmaster for all calls through the COR. The agent logon COR enables calls to be made. We need them to be able to call all numbers except on the restricted list for their COR but just not be able to transfer

Can anyone point me in the right direction?!?!

 

[SF0751]

Hmmmm...... If you only give them one call appearance, they would never be able to transfer any calls.....

Susan
"People seem not to see that their opinion of the world is also a confession of their character."
Ralph Waldo Emerson (1803 - 1882)

 

[sjforcum]

Can't you restrict off-net transfers through COS?

 

[orypecos]

change system features" change to "none"

Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.

 

[mwarren]

Thanks for your responses.

I need to give them more than 1 line appearance. As they need to test numbers while customers are on hold.

I have played with the COS but was still able to carry out the transfer.

Change System Features - sounds like it might be what i'm looking for. Am I right in thinking you then add Trunk to Trunk Transfer "y" in the COS for stations you want to be able to carry out these transfers?