Restore Contact Store Database to New PC 1

[seasideskippy]

Hi Guys
I need a little bit of help with this one.

I can do a backup and have a backup file but i'm confused of how to restore the file to the new PC.

C:\program files (x86)\witness\bin

this is the destination folder what cmd do I need to restore the database?

the avaya doc states: Enter the command winbackup <backupfile> restore where <backupfile> is the full path name for the backup
file.

regards Skippy

 

[seasideskippy]

Its Contact store version 7_8_16

 

[hairlessupportmonkey]

Have you read the KB article how to move to another PC?

If it becomes necessary to move the ContactStore server to a new PC, use the following process.


1. Take backup of call details database.
2. Install ContactStore on the new server PC.
3. Restore the call details database to new machine.
4. Copy the calls folder used by the previous server to the location (Server | Call Storage Path) set for the new server.

ACSS - SME
General Geek

 

[seasideskippy]

Hi hairlessupportmonkey

do i enter:
winbackup\C:\test\backup\restore\C:\program files (x86)\witness\bin


test is the location of the backup file?

 

[seasideskippy]

do i enter:
winbackup\C:\test\backup\restore\C:\program files (x86)\witness\bin


test is the location of the backup file?

 

[hairlessupportmonkey]

Did you READ the KB?

Backing Up the Database

You can back up your recorder’s database using a command line procedure. The procedure uses the PostgreSQL pg_dump command to extract data from the database. It must be executed while the database is running. Do not stop the ContactStore service or the PostgreSQL service before proceeding.


1. Log on as an administrator and open a command window.
2. Change directory (“cd”) to the \bin folder in the installation path
3. Create a backup file by entering the command: winbackup <backupfile> where <backupfile> is the full path name for the backup file. Make sure there is enough space on the target drive for the backup file. Consider copying the backup file to another server, or external media.

Restoring the Database

The following process erases the default database that exists after a complete re-installation and replaces it with the database that you have previously backed up.


1. Re-install the operating system.
2. Log on as administrator and install the recorder .
3. Stop the IP Office ContactStore service.
4. Open a command window
5. Change Directory ("cd") to the \bin directory beneath the install path.
6. Enter the command winbackup <backupfile> restore where <backupfile> is the full path name for the backup file.
7. Ignore the warning stating that "pgpsql already exists".
8. Start the IP Office ContactStore service.

ACSS - SME
General Geek

 

[hairlessupportmonkey]

You need to add the command "restore" just before the path to the backup file.

ACSS - SME
General Geek

 

[seasideskippy]

Thanks for that, Ive tried to do this and when i searched for the recordings the recordings are there but there is no info about the incoming number. I can play back the recordings and search for the target which works but there is no info on the incoming number.

Can you set it to automatically backup to an external hard drive?

Regards Gary