Restart Problem

[cgzz]

Hi, we have a problem with our S8700, theres 2 times already that the server restart it self
while i was looking on the logs i found this
RESTART CAUSES
Cause Action Escalated Time

Internal Request 2 (COLD_2) no 01/06 2:40
Internal Request 1 (WARM) no 01/06 2:48
Software Request 4 (RELOAD) no 01/06 19:55

thoes anyone know any reason for this?
we use s8700
g600
Software Load: R011x.03.0.526.5
Memory Configuration: G3xV11

 

[cgzz]

On the standby server im seeing this alarms
Server Alarms:

ID Source EvtID Lvl Ack Date Description
4315 DUP 1 MAJ N Fri Jan 7 08:29:41 2005 Duplication memory shadowing error.
4314 DUP 2 MAJ N Fri Jan 7 08:29:41 2005 Duplication link down.
4313 DUP 1 MAJ N Fri Jan 7 08:28:26 2005 Duplication memory shadowing error.

and also on the active server i have this alarms



ID MO Source On Bd Lvl Ack Date
1 PKT-BUS PN 02 y MAJ N Thu Jan 6 19:36:07 2005
2 PKT-BUS PN 02 y MAJ N Thu Jan 6 19:24:15 2005
3 UDS1-BD 01B10 y MIN N Thu Jan 6 19:04:15 2005
4 UDS1-BD 02B09 y MIN N Thu Jan 6 19:04:15 2005
5 IPMEDPRO 04B09 y MIN N Thu Jan 6 18:57:25 2005




Server Alarms:

ID Source EvtID Lvl Ack Date Description
83 FSY 1 MIN N Fri Jan 7 08:29:55 2005 file sync failed for DUP
82 FSY 1 MIN N Fri Jan 7 08:19:45 2005 file sync failed for DUP
81 FSY 1 MIN N Fri Jan 7 08:09:35 2005 file sync failed for DUP
80 FSY 1 MIN N Fri Jan 7 07:59:25 2005 file sync failed for DUP
79 FSY 1 MIN N Fri Jan 7 07:49:15 2005 file sync failed for DUP
78 FSY 1 MIN N Fri Jan 7 07:39:05 2005 file sync failed for DUP
77 FSY 1 MIN N Fri Jan 7 07:28:55 2005 file sync failed for DUP
76 FSY 1 MIN N Fri Jan 7 07:18:45 2005 file sync failed for DUP
75 FSY 1 MIN N Fri Jan 7 07:08:34 2005 file sync failed for DUP
74 FSY 1 MIN N Fri Jan 7 06:58:24 2005 file sync failed for DUP
73 FSY 1 MIN N Fri Jan 7 06:48:13 2005 file sync failed for DUP
72 FSY 1 MIN N Fri Jan 7 06:38:03 2005 file sync failed for DUP
71 FSY 1 MIN N Fri Jan 7 06:27:52 2005 file sync failed for DUP
70 FSY 1 MIN N Fri Jan 7 06:17:42 2005 file sync failed for DUP
69 FSY 1 MIN N Fri Jan 7 06:07:32 2005 file sync failed for DUP
68 FSY 1 MIN N Fri Jan 7 05:57:21 2005 file sync failed for DUP
67 FSY 1 MIN N Fri Jan 7 05:47:11 2005 file sync failed for DUP
66 FSY 1 MIN N Fri Jan 7 05:37:00 2005 file sync failed for DUP
65 FSY 1 MIN N Fri Jan 7 05:26:50 2005 file sync failed for DUP
64 FSY 1 MIN N Fri Jan 7 05:16:39 2005 file sync failed for DUP
63 FSY 1 MIN N Fri Jan 7 05:06:29 2005 file sync failed for DUP
62 FSY 1 MIN N Fri Jan 7 04:56:18 2005 file sync failed for DUP
61 FSY 1 MIN N Fri Jan 7 04:46:08 2005 file sync failed for DUP
60 FSY 1 MIN N Fri Jan 7 04:35:58 2005 file sync failed for DUP
59 FSY 1 MIN N Fri Jan 7 04:25:47 2005 file sync failed for DUP
58 FSY 1 MIN N Fri Jan 7 04:15:37 2005 file sync failed for DUP
57 FSY 1 MIN N Fri Jan 7 04:05:26 2005 file sync failed for DUP
56 FSY 1 MIN N Fri Jan 7 03:55:15 2005 file sync failed for DUP
55 FSY 1 MIN N Fri Jan 7 03:45:05 2005 file sync failed for DUP
54 FSY 1 MIN N Fri Jan 7 03:34:56 2005 file sync failed for DUP
53 FSY 1 MIN N Fri Jan 7 03:24:44 2005 file sync failed for DUP
52 FSY 1 MIN N Fri Jan 7 03:14:34 2005 file sync failed for DUP
51 FSY 1 MIN N Fri Jan 7 03:04:24 2005 file sync failed for DUP
50 FSY 1 MIN N Fri Jan 7 02:54:13 2005 file sync failed for DUP
49 FSY 1 MIN N Fri Jan 7 02:44:02 2005 file sync failed for DUP
48 FSY 1 MIN N Fri Jan 7 02:33:52 2005 file sync failed for DUP
47 FSY 1 MIN N Fri Jan 7 02:23:41 2005 file sync failed for DUP
46 FSY 1 MIN N Fri Jan 7 02:13:31 2005 file sync failed for DUP
45 FSY 1 MIN N Fri Jan 7 02:03:21 2005 file sync failed for DUP
44 FSY 1 MIN N Fri Jan 7 01:53:11 2005 file sync failed for DUP
43 FSY 1 MIN N Fri Jan 7 01:43:02 2005 file sync failed for DUP
42 FSY 1 MIN N Fri Jan 7 01:32:50 2005 file sync failed for DUP
41 FSY 1 MIN N Fri Jan 7 01:22:39 2005 file sync failed for DUP
40 FSY 1 MIN N Fri Jan 7 01:12:28 2005 file sync failed for DUP
39 FSY 1 MIN N Fri Jan 7 01:02:17 2005 file sync failed for DUP
38 FSY 1 MIN N Fri Jan 7 00:52:07 2005 file sync failed for DUP
37 FSY 1 MIN N Fri Jan 7 00:41:56 2005 file sync failed for DUP
36 FSY 1 MIN N Fri Jan 7 00:31:46 2005 file sync failed for DUP
35 FSY 1 MIN N Fri Jan 7 00:21:35 2005 file sync failed for DUP
34 FSY 1 MIN N Fri Jan 7 00:11:25 2005 file sync failed for DUP
33 FSY 1 MIN N Fri Jan 7 00:01:14 2005 file sync failed for DUP
32 FSY 1 MIN N Fri Jan 7 00:01:01 2005 file sync failed for DUP
31 _WD 18 WRN N Thu Jan 6 18:55:13 2005 Application MultiVantage restarted. Retry 1, New Pid: 5435
30 _WD 22 WRN N Thu Jan 6 18:55:13 2005 Application MultiVantage (9048) terminated
29 DUP 1 MAJ N Thu Jan 6 01:48:48 2005 Duplication memory shadowing error.
28 DUP 2 MAJ N Thu Jan 6 01:48:48 2005 Duplication link down.
27 DUP 1 MAJ N Thu Jan 6 01:47:32 2005 Duplication memory shadowing error.
26 DUP 2 MAJ N Thu Jan 6 01:47:32 2005 Duplication link down.
25 DUP 1 MAJ N Thu Jan 6 01:46:20 2005 Duplication memory shadowing error.
24 DUP 2 MAJ N Thu Jan 6 01:46:20 2005 Duplication link down.
23 DUP 1 MAJ N Thu Jan 6 01:45:07 2005 Duplication memory shadowing error.
22 DUP 2 MAJ N Thu Jan 6 01:45:07 2005 Duplication link down.
21 DUP 1 MAJ N Thu Jan 6 01:43:56 2005 Duplication memory shadowing error.
20 DUP 2 MAJ N Thu Jan 6 01:43:56 2005 Duplication link down.
19 DUP 1 MAJ N Thu Jan 6 01:42:46 2005 Duplication memory shadowing error.
18 DUP 2 MAJ N Thu Jan 6 01:42:45 2005 Duplication link down.
17 DUP 1 MAJ N Thu Jan 6 01:41:38 2005 Duplication memory shadowing error.
16 DUP 2 MAJ N Thu Jan 6 01:41:38 2005 Duplication link down.
15 FSY 1 MIN N Thu Jan 6 01:32:50 2005 file sync failed for DUP
14 FSY 1 MIN N Thu Jan 6 01:22:38 2005 file sync failed for DUP
13 FSY 1 MIN N Thu Jan 6 01:12:28 2005 file sync failed for DUP
12 FSY 1 MIN N Thu Jan 6 01:02:17 2005 file sync failed for DUP
11 FSY 1 MIN N Thu Jan 6 00:52:07 2005 file sync failed for DUP
10 FSY 1 MIN N Thu Jan 6 00:41:56 2005 file sync failed for DUP
9 FSY 1 MIN N Thu Jan 6 00:31:46 2005 file sync failed for DUP
8 FSY 1 MIN N Thu Jan 6 00:21:36 2005 file sync failed for DUP
7 FSY 1 MIN N Thu Jan 6 00:11:26 2005 file sync failed for DUP
6 FSY 1 MIN N Thu Jan 6 00:01:16 2005 file sync failed for DUP
5 FSY 1 MIN N Thu Jan 6 00:01:02 2005 file sync failed for DUP
4 DUP 1 MAJ N Sun Dec 12 00:01:55 2004 Duplication memory shadowing error.
3 FSY 1 MIN N Fri Nov 19 00:01:04 2004 file sync failed for DUP
2 _WD 18 WRN N Thu Nov 18 16:24:28 2004 Application MultiVantage restarted. Retry 1, New Pid: 9048
1 _WD 22 WRN N Thu Nov 18 16:24:28 2004 Application MultiVantage (22758) terminated
0 DUP 1 MAJ N Thu Nov 11 00:01:48 2004 Duplication memory shadowing error.

 

[cgzz]

while im checking the summary status im seeing that the system sometimes is refreshed and sometimes is not i thinks that s what causing the problem but i still dont know why this is happening
any idea?

 

[jaymzter]

what load of software are you running, including patch level? I would suggest you upgrade to the latest software update or contact Avaya to investigate it


Click below for S8700 Media Server information

http://jaymzworld.yafd.net/pages/linux

 

[cgzz]

now im seeing this problem
the server does not interchange due tu curbs in

If you see a "curbs in" message to the right of the elapsed time, it indicates that anti-thrashing curbs are being used. These curbs block interchanges from occurring, even if the standby server is refreshed and seems to have a better state of health than the active server.

i dont understand that message!

 

[avayafreakje]

did you check both you server duplication links? It should be a UTP cross over cable and a fiber optic cable. looks like there is the problem..