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Reset User Password

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Maxwell1001

Maxwell1001

Vendor
Nov 27, 2008
722
US
Im sure the answer is no but is there any way a customer can use the phone to reset or change the login password for that user..

Alternatively is there any other way of doing this without the need to use Site Admin

thanks
 
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Hardware platform? Definity / CM software version?

Do you mean station security code?



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
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sorry not been on here for a while and missing the basics

CM s8500
G650
5.2


i will have a look at your link now
 
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Ok i have tried to work through this but am having a few issues

i have set the feature access code as

Station Security Code Change Access Code: *95

I have checked the stations COS and set the console permissions to Y for the relevant COS groups

but when the user dials *95 they get a long tone as thought the feature has not been accepetd.

I cant see where im going wrong any help would be appreciated.
 
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You don't need console permissions. This code does not work from IP phones.

Use the instructions on the link and the telecommuter extension.




A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
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I have tried it without console permissions but this did not help, the phones are 9620's so im guessing this is why this is not working.

In not 100% on what console permission are so before i de activate this i will do some investigation.

I have read the doc and saved a copy of it for save keeping but at the moment im struggling im going to have a look at the security features

change system-parameters security Page 2 of 2 SPE B
SECURITY-RELATED SYSTEM PARAMETERS

STATION SECURITY CODE VERIFICATION PARAMETERS

Minimum Station Security Code Length: 4
Station Security Code for Terminal Self-Administration Required? y

see how i get on here, ive not touched much kit in 9 months and im feeling alittle rusty to say the least

 
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ok an update is

i have setup COS for the user and setup the FAC
i have checked the system-parameter security all is ok with that.

i have tested with Console On/Off still no success

all this has been done from a 9620 which you have said this can not be done on,

Is there any way to get this working for an IP phone and i have mis read/understood something on the link you gave me..

any help would e great.

Thanks...
 
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Code: 
Below the "#" means dial the "#" key on the touchtone dial.

Changing Station's Security Code

   USER DIALS                                              Response from switch

1. Telecommuter Extension                                  Dial-tone
2. Feature Code, #                                         Dial-tone
3. Station number, #, Security Code, #                     Dial-tone
4. New Security Code, #                                    Dial-tone
5. New Security Code, #                                    Confirmation-tone


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
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I just tried this from my IPsoftphone and it works

Code: 
display telecommuting-access
                              TELECOMMUTING ACCESS

                     Telecommuting Access Extension: 2345
--------------------------------------------------------------------------------
Note: you must know your current Security Code to be able to change it

Changing Station's Security Code

USER DIALS                                              Response from switch

1. Telecommuter Extension (2345)                           Dial-tone
2. Feature Code (*95), #                                   Dial-tone
3. Station number (9620), #, Security Code (1234), #       Dial-tone
4. New Security Code (4321), #                             Dial-tone
5. New Security Code (4321), #                             Confirmation-tone
--------------------------------------------------------------------------------
If you do it correctly, success is logged here:

list history

                                  HISTORY
          Date of Loaded Translation: 10:00pm Thu Oct 7, 2010

 Date  Time Port      Login    Actn Object       Qualifier

11/23  9:13 S00847    ch-sec   cha  station      9620
--------------------------------------------------------------------------------
If you do it incorrectly, failures are logged here:

monitor security-violations station-security-codes
                          SECURITY VIOLATIONS STATUS
                                             Date:   9:14 WED NOV 23 2011
                      STATION SECURITY CODE VIOLATIONS

     Date   Time   TG No   Mbr   Port/Ext       FAC   Dialed Digits
     11/23  09:13                9620           *95

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
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No i am unable to get this working here is the trace, this trace is generated after the *95 it will not even accept the # as per the documentation you pointed me to and pasted above

time data

10:40:10 active station 8355 cid 0x35ce
10:40:10 G711A ss:eek:ff ps:20 rn:1/1 172.50.10.110:2642 172.50.10.20:2560
10:40:10 xoip: fax:pT modem:pT tty:UK 172.50.10.20:2560 uid:0x8b6f
10:40:14 dial *95
10:40:14 denial event 2059: SecCode change disallowed D1=0x8b6f D2=0x35ce
VOIP data from: 172.50.10.20:2560
10:40:22 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
10:40:22 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
10:40:22 idle station 8355 cid 0x35ce

 
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Sorted this, there was a couple of ways to fix it by unexcrytping the IP packets or using the telecommuter option. I took the later.

thanks for your help
 
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Denial Event in the list trace

Code: 
DNY_CHG_SEC_IP     2059             /* feat_sup()
                                     * change of security code
                                     * through fac not supported for IP
                                     */

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
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Thanks Tier 3 i downloaded the Denial Events PDF.. for future ref
 
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