Reset password / add new account for voicemail system.

[Montero84]

Hello,

I am trying to log in to my IA770 but do not reconize my username/password. When I check the system, it says the login has expired... I try to use the brose to access my S8400 and change the password for the voicemail account but it doesn't let me... is there a way to reset the password?, I also tried to create a new account to access the IA770 but it didn't work.. I tried using the profile (prof19voice) but it was not reconized by the system...

Any idea?

Thanks in advance!

 

[AvayaTier3]

If you have Avaya maintenance, they can reset passwords for a fee.

Are you using "sa" or "vm" login?

In cm4 to change passwords for logins, from a super-user login in linux
do not use cmpasswd. Use the commands below to reset the "sa" and "vm" passwords

passwd sa
passwd vm




A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[Montero84]

Well... I don't have maintenance.. I am using sa and vm.. but both password expired..

Any other idea?

Thanks!

 

[AvayaTier3]

I can help you if you can let me access your s8400

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[Montero84]

Is that the only way?.. is not a way you would be willing to share some instructions?

Thanks in advance!

 

[AvayaTier3]

I already shared the instructions above. Not sure if your linux login will allow you to use them.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[AvayaTier3]

dadmin@S84PBX01> loginReports -lu sa
Group Name      other
Profile Name    prof19
Other Groups    other,users,remote,prof19,voice
Authentication  pw
ASG Account Lock        N/A
Shadow Locked   No
Pam_Tally Locked        No
Shell   /bin/ksh
Home    /var/home/sa
[b][COLOR=red]PW Min Days     0
PW Max Days     99999
PW Warn Days    7
PW Last Changed Apr 01, 2009
PW Next Change Allowed  Apr 01, 2009
PW Expires      Never
Account Expires Never[/color][/b]
dadmin@S84PBX01> loginReports -lu vm
Group Name      other
Profile Name    prof19
Other Groups    other,users,remote,prof19,voice
Authentication  pw
ASG Account Lock        N/A
Shadow Locked   No
Pam_Tally Locked        No
Shell   /bin/ksh
Home    /var/home/vm
[b][COLOR=red]PW Min Days     0
PW Max Days     99999
PW Warn Days    7
PW Last Changed Apr 01, 2009
PW Next Change Allowed  Apr 01, 2009
PW Expires      Never
Account Expires Never[/color][/b]

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[Montero84]

Avayatier3

I telneted my system, submited the command passwd sa and passwd vm... but it says.. "Only root can specify a user name".. seem like I am lost because I don't have a root login.

 

[Montero84]

telmgr@S8400PBX> loginReport -lu sa
-bash: loginReport: command not found
telmgr@S8400PBX> loginReports -lu sa
sed: -e expression #1, char 8: unterminated `s' command
/opt/ecs/sbin/loginReports: line 260: [: too many arguments
date: invalid date `Dec 10, 2007 + 9999'
Group Name other
Profile Name prof19 voice
Other Groups other,users,remote,prof19,voice
Authentication pw
ASG Account Lock N/A
Shadow Locked No
Pam_Tally Locked Yes
Shell /bin/ksh
Home /var/home/sa
PW Min Days 0
PW Max Days 9999
PW Warn Days 7
PW Last Changed Dec 10, 2007
PW Next Change Allowed Dec 10, 2007
PW Expires
Account Expires Never

telmgr@S8400PBX> loginReports -lu vm
sed: -e expression #1, char 8: unterminated `s' command
/opt/ecs/sbin/loginReports: line 260: [: too many arguments
date: invalid date `Dec 10, 2007 + 9999'
Group Name other
Profile Name prof19 voice
Other Groups other,users,remote,prof19,voice
Authentication pw
ASG Account Lock N/A
Shadow Locked No
Pam_Tally Locked No
Shell /bin/ksh
Home /var/home/vm
PW Min Days 0
PW Max Days 9999
PW Warn Days 7
PW Last Changed Dec 10, 2007
PW Next Change Allowed Dec 10, 2007
PW Expires
Account Expires Never

 

[Montero84]

Hello

I just tried adding a new login, I used group "other" profile "prof19" but didn't work.. any advise?

Thanks again!

 

[AvayaTier3]

logins "sa" and "vm" are system logins that you must use to program IA770... There are no substitutes for them.
These must be fixed or you will not be able to administer your voicemail.

YOU cannot fix these. Avaya will charge $ 600 an hour or the current standard rate for password resets.

It can be fixed for less. You decide.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[AuraPS]

try logging in via site admin, set the ip address to the VM ip address and set the port to port 23 (log in manually)

when the login prompt comes up, login with:

login: vm
password: vmpasswd

the system should tell you:
You are required to change your password immediatley (password aged).
changing password for vm
(current)UNIX password = vmpasswd
new pw =
re-enter =