Is there a report or can something be built that will show me call's that are short in length, may like 6 seconds and below? I know I can find something like this on an agent trace report but I would like something that shows a count of how many short calls they had on a daily basis. Hopefully I can add this field in an Agent Group report.
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Report on 'Short calls'
- Thread starter RGarcia87
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Dear Rich:
Your saying you want this info on an agent table: try to go to the exceptions: there you will find ACD call min. are something like that. Fill in you 6 sec and activate this exceptions. the exceptions have a separate database table (agex), so I am not sure that you will be able to link the table in an ordinary agent group report.
regards,
tiramisu
Your saying you want this info on an agent table: try to go to the exceptions: there you will find ACD call min. are something like that. Fill in you 6 sec and activate this exceptions. the exceptions have a separate database table (agex), so I am not sure that you will be able to link the table in an ordinary agent group report.
regards,
tiramisu
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