Hi, I have a CS100m and its batteries are 12 years old, bulging, and not holding the system up. A vendor has been contracted through higher up in the company to come out and replace the batteries, but they wanted to check with me to see if it could be done "live" without taking the system down. I see there is a breaker on the rectifyers (Nortel) that would seem to isolate the batteries from the power scheme. So my questions is how risky is it to replace the batteries with the system running? I'm at rls 4.5, and will have a current backup before they do anything to it. I'm debating pushing back and saying it needs coordinated after hours downtime but i'm not Nortel Power certified and hoping they are and know what they are getting into. Its a large national outfit that does just battery work so maybe i'm just a little aprehensive. What do you guys think?