bliemsgirl
Programmer
Hi Guys,
I have a problem removing an ACD on an option 11C. The ACD number is 7700 and I noticed that sometimes one of my trunks happens to use this number and then it keep the trunk busy until I disable it again.
I tried outing it in LD 23, but when I do I get the message that I cannot delete it because there are Agents that are using the number. When I do a print in LD 20 I don't see any agents that use the 7700, what else can I do to delete this?
Thanks
I have a problem removing an ACD on an option 11C. The ACD number is 7700 and I noticed that sometimes one of my trunks happens to use this number and then it keep the trunk busy until I disable it again.
I tried outing it in LD 23, but when I do I get the message that I cannot delete it because there are Agents that are using the number. When I do a print in LD 20 I don't see any agents that use the 7700, what else can I do to delete this?
Thanks