Remote phones, odd issue, any clues?

[amriddle01]

So got remote phones working fine, well sort of fine, registered no problem and get dial tone and internal ring tone, but cannot hear anything from the tdm bus.....at all. Can't hear vm prompts, hold music or audio from calls internally, can't hear ring tone out the ISDN lines or voice. But call out on the SIP lines and you hear ringtone and voice both ways. WTF

 

[amriddle01]

BTW I am thinking it's a VCM card issue!!

 

[AACon]

That does sound like a VCM issue!

-Austin
ACE: Implement IP Office

 

[amriddle01]

Maybe not, just remebered it worked when I was in the office no issue, so the VCM works, when it's remote it doesn't...crazy

 

[AACon]

The its the firewall. Its always the firewall

-Austin
ACE: Implement IP Office

 

[tlpeter]

Is 801.Q disabled on the phone?
If not then packets could filtered out by the home router

BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

How can it be? Remote phones don't do direct media path, it always comes from the system, mind you seen strange things from Avaya, you see the packets go out and the handset receives them, they are just silence

 

[AACon]

Its Friday, they don't want to work anyhow.

-Austin
ACE: Implement IP Office

 

[tlpeter]

Docs say no direct media path and 801.Q disabled on the phone.
So try that


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

How would SIP calls get through Peter?...you should be in bed

 

[hairlessupportmonkey]

andy what release 8 is it on?

try the FT release?

ACSS - SME
General Geek

 

[tlpeter]

I am going to need now.
try my advice.


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

You should know Sean, you broke it!!! lol It's 8.0.18

 

[hairlessupportmonkey]

lol - i made the STUN work.

try the rel 8 FT bins on it.

ACSS - SME
General Geek

 

[tlpeter]

I had it working on the old phone files.
I did not try the current files who are on trial at the moment.


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

So, when RTP relay is being used it works fine, audio both ways, trace looks normal.

when using lines/TDM bus then this shows in the trace:

203249mS CMMap: PCG::MapBChan pcp[113]b0r1 cp_b 0 other_cp_b 0 type CGTypeSimple
203249mS CMMap: PCGS CPReserveCodec for the other end (pcp[113]b0r1) true
203249mS CMMap: PCG::MapBChan pcp[32]b1r0 cp_b f595176c other_cp_b f595b068 type CGTypeSimple
203249mS CMMap: a=0.18 b=21.42 M1
203249mS CMMap: PlatformConnectionAudioSAP::ConnectVoice (connect) pcp[113]b0r1 echo_cancellation set to 0
203250mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[113]b0r1 Configure 0.18
203250mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[113]b0r1 ConnectIndication 0.18
203250mS CMMap: a=0.18 b=21.42 CheckSpeechPathMonitor (pcp[32]b1r0) register
203250mS PRN: Confer DSP, channel 0: allocated DTMF detector 0, 23 free

And that is what causes the audio issue, the packets go in/out on the same RTP ports and all arrive at the handset but it just plays silence.....well done Avaya, you did it again

 

[tlpeter]

Andy, I will ask again.
Is 801.Q turned off?


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Yes, it is makes no difference, it's hat extra audio process the system does that causes the issue for sure

 

[Bas1234]

Try to turn off: "High Quality Conferencing", it think there is a bug caussing this.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[tlpeter]

There is also a bug with the G722 Codec by the way!


BAZINGA!

I'm not insane, my mother had me tested!