Remote Logout of Agent Access Code 3

[telcomwork]

I have done several searches on using the Remote Logout Agent Access Code, but can't seem to find an answer to my problem. I have used the key word search, but to no avail for my specific problem. Please forgive me if this was addressed in another thread.

My Problem:
I need to remotely log an agent out that has left for the evening. I have Coverage Remote setup using the correct COR and COS(I think), but when I get my dial tone on the PBX I get the alternating beeps trying to enter the the remote logout agent Feature Access Code. I tried doing it in the office and get the same thing for the Feature Access Code ( which is 159). What should I check if I'm getting the alternating beeps like it isn't accepting the Feature Access Code. Also I have never done this before, what steps do I follow? Sort of like recording an announcement? Dial remote access number then barrier code -after the second dial tone .... "fac code" then "agent id"?

Here is my config on the remote access.
I'm using
COS 1
COR 26

display feature-access-codes Page 4 of 5
FEATURE ACCESS CODE (FAC)

Automatic Call Distribution Features

After Call Work Access Code: 140
Assist Access Code: 141
Auto-In Access Code: 142
Aux Work Access Code: 143
Login Access Code: 144
Logout Access Code: 145
Manual-in Access Code: 146
Service Observing Listen Only Access Code: 151
Service Observing Listen/Talk Access Code: 158
Add Agent Skill Access Code:
Remove Agent Skill Access Code:
Remote Logout of Agent Access Code: 159

Call Vectoring/Prompting Features
Converse Data Return Code:

COS
1

Auto Callback y
Call Fwd-All Calls y
Data Privacy y
Priority Calling y
Console Permissions n (I tried using "Y" too.
Off-hook Alert n
Client Room n
Restrict Call Fwd-Off Net n
Call Forwarding Busy/DA n
Personal Station Access n
Extended Forwarding All n
Extended Forwarding B/DA n
Trk-to-Trk Transfer Override n
QSIG Call Offer Originations n

COR 26
FRL: 7 APLT? n
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? y Called Party Restriction: none
Partitioned Group Number: 2 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n

Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y
PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive

Thanks for any help!

 

[SF0751]

COS: Console Permissions = Y
System Parameters Customer Options: Call Center release needs to be 9.1 or greater.
COR: Remote Logout of Agent = Y (on page 2)

I'm not sure how this is executed from outside the office, but from a station on the Definty, you:

1. Dial the FAC - receive a dial tone.
2. Dial the logon ID of the agent that you are logging off. You will receive the 3-beep confirmation tone.

I hope this helps!

Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain

 

[telcomwork]

I'll give it a try tonight. I know I definitley missed the COR: Remote Logout of Agent = Y (on page 2). I think this will do the trick.

Thank you!!!

 

[telcomwork]

Darn, still getting waived off. I thought for sure that was going to do it. It seems like the FAC isn't being taken? Are there any other limiting factors why the FAC would not be valid or denied?

Any ideas? I can check it in the office again tomorrow but I'm pretty sure it will do the same thing.

Thanks for all you help,
Jeff

 

[SF0751]

At what point are you receiving the wave-off? After the FAC, or after the agent ID?

If the wave-off is happening after the agent ID, then you're trying to log off an agent that isn't logged on.

Are you trying this from a station on the Definity, or are you using the Remote Access feature to accomplish the logoff? I've done some reading on this subject today, and found that you can write a vector to logout the agent, as well.

Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain

 

[telcomwork]

I'm getting waived off as soon as I hit the last digit of the FAC. I can't even get to the second part to enter an agent ID. I'm trying this from Remote Access feature.

I seen some early post on loggin off agents via vectors. Would you happen to have that handy if I can't get this working?

Thanks for your help,
Jeff

 

[faizan1]

ok
Just go through the privileges of your administrator station mean to say Cor.

 

[telcomwork]

Thank you both faizan and SF0751!!!

I changed the COR's of the agent's to "Y" for Remote Logout of Agent, but forgot to on the COR of the Remote Access feature.

Both are "y" for Remote Logout of Agent and it worked. That was driving me crazy!!!

I owe you both a beverage!!!