Remote Desktop - see what the user sees

[TheLad]

Sorry if this has been asked before, but is there a way of configuring a remote desktop session so you can see what the user can see on their monitor rather than bringing them out to a login screen? Remote Assistance is not an option due to the need for Messenger or Outlook Express

TIA

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[Mike2287]

With Remote Assistance you can also select save as file. then just have the person email it to you. You don't need outlook messenger

 

[scottew]

No, there is not a way to use RDF and see what the user is seeing. Try NetMeeting if you don't want to use Remote Assistance.

 

[wcburton]

What about using a different remote control app? There are various versions of VNC tailored for different needs that you could use.

 

[noobtechie]

On the Terminal Server, go to Terminal Services Configuration/left hand panel, click on connections, right hand panel, right click on the RDP icon/select properties/go to the remote control tab/click on "Use remote control with the following settings:"/uncheck "require user's permission" to observe the sessions.

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Hope this helps.

 

[scottew]

I don't think he has a Terminal Server, he is running XP Pro.

 

[noobtechie]

...Then VNC is his best bet, unless he wants to fork out $$ for pcanywhere software and the likes...

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Hope this helps.

 

[linney]

How to use the "Offer Remote Assistance" policy setting

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013#kb1

301527 - How to configure a computer to receive Remote Assistance offers in Windows XP and Windows 2003

http://support.microsoft.com/default.aspx?kbid=301527&FR=1

306496 - How to configure or disable Solicited Remote Assistance in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;306496&FR=1&PA=1&SD=HSCH

300546 - Overview of Remote Assistance in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;300546&FR=1&PA=1&SD=HSCH

To offer remote assistance type the following in the start run box -

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/unsolicited/unsolicitedrcui.htm

offer remote assistance
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