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Remote Desktop / Assistance

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yipster

IS-IT--Management
Feb 21, 2005
234
US
Hello,

Is there anyway to connect to a Windows XP machine and provide troubleshooting remotely while the user can see everything that is happening?

I used Microsoft Windows Remote Desktop but it requires the user to log off.

Much thanks
 
Remote desktop is control of the PC as if you were in front of it.

Remote assistance is as above but the user on the computer can see what you do and they have to give permission for you to take control
 
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