Nov 3, 2005 #1 yipster IS-IT--Management Feb 21, 2005 234 US Hello, Is there anyway to connect to a Windows XP machine and provide troubleshooting remotely while the user can see everything that is happening? I used Microsoft Windows Remote Desktop but it requires the user to log off. Much thanks
Hello, Is there anyway to connect to a Windows XP machine and provide troubleshooting remotely while the user can see everything that is happening? I used Microsoft Windows Remote Desktop but it requires the user to log off. Much thanks
Nov 3, 2005 #2 smah MIS Sep 4, 2002 9,396 US Remote Assistance http://www.microsoft.com/windowsxp/using/helpandsupport/remoteassist/default.mspx Upvote 0 Downvote
Nov 4, 2005 #3 linney Technical User Nov 5, 2001 23,902 AU Q. What is the difference between Remote Desktop and Remote Assistance? http://www.horizons.bc.ca/faq/winxp.html#015 Also - Only users who have Windows XP can offer or accept help via Remote Assistance. Upvote 0 Downvote
Q. What is the difference between Remote Desktop and Remote Assistance? http://www.horizons.bc.ca/faq/winxp.html#015 Also - Only users who have Windows XP can offer or accept help via Remote Assistance.
Nov 5, 2005 #4 cbflip2003 IS-IT--Management May 8, 2005 20 GB Remote desktop is control of the PC as if you were in front of it. Remote assistance is as above but the user on the computer can see what you do and they have to give permission for you to take control Upvote 0 Downvote
Remote desktop is control of the PC as if you were in front of it. Remote assistance is as above but the user on the computer can see what you do and they have to give permission for you to take control