remote cover path problems

[Colpritt]

We have several remote users who have in the past simply used their home office telephones... but have recently requested regular extensions at the corporate office, where callers could be transferred and be routed to their home office telephone.

I added the extensions, used a separate cover path for each where the first (and only) coverage point was a remote cover path that goes to their home telephone number. Seemed to work fine... until other employees tried to dial the extensions. They get the "cover" tone and then a fast busy (not a wave-off). The only difference between the general user population and myself is in the COR and COS - COR being that I have access to Facility Test Calls and COS being that I have console permissions. Everything else is EXACTLY the same. If I change another user to my COR, it works - they can call the extensions and are routed out via the remote cover path.

Seems I've checked and re-checked everything and I can't figure out what the problem is, but I've apparently overlooked something.

Definity Prologix, MultiVantage version 11, Octel voice mail.

Any ideas?

Thanks,
Doreen

 

[janney]

Hi Doreen,

On the cov p form do you have both Inside Call and Outside Call selected with "Y"?

 

[janney]

OK, I've replicated your setup and had the same results. I found the problem to be that the internal employees calling the Ext. being covered to a remote number did not have an FRL high enough to be able to dial that external number. Try verifying this and let us know how you make out. Good luck Doreen!

 

[Colpritt]

Thanks, Janney! But... I'm confused. All the user COR's are the same as far as the FRL, including mine. And, the user calling the extension with the remote cover path can dial the remote telephone number directly with no problem, but not via dialing the extension. ?? Do you think I should try raising the FRL anyway? Thanks so much for your help!

Doreen