We had this exact same problem when we delivered a fully programmed BCM400 to a customer site and the customer stated, oh yeah, by the way I want 4 digits per extension instead of the default 3. After a deep gulp, and restrained aggression, we said, ok, mr customer.
Actually, you did not have to use the Quick Install Wizard in order to increase the digits per extension on the phones. It is actually a very easy and surprisingly quick step within the Unified Manager. Sorry you had to reprogram everything in the Unified Manager after performing the Quick Install Wizard for something that did not require you to wipe everything out.
In the Unified Manager:
BCM -> Services -> General Settings -> DN Lengths -> Drop down list of all possible DN lengths.
Once that setting is changed, by the time you walk to the nearest phone and do a F*0 Intercom key it will have updated. You will notice that whatever what the first digit was will be duplicated and become the first and second digit.
But of course, Call Pilot will not keep up with that step. The only way to make Call Pilot realize that there is now an increased number of digits is to re-initialize it.
To reinitialize Call Pilot, do the following procedure:
WARNING: EVERYTHING CALL PILOT RELATED WILL BE ZEROED OUT.
ALL MAILBOXES, GONE. ALL AUTO ATTENDENT INFO, GONE.
ALL CALL CENTER EVERYTHING, GONE. EVERYTHING CALL PILOT RELATED WILL HAVE TO BE REPROGRAMMED. SO MAKE SURE YOU HAVE GOOD NOTES TO REPROGRAM WITH.
Perform the following feature from any system DN phone:
F982
PSWD: 67372867 (OPERATOR)
PRESS 'OPER' SOFT KEY
ATDT AVAIL: N, PRESS 1
PSWD: 734678255 (REINSTALL)
OK
RESET DATABASE? YES (NO GOING BACK NOW!)
RESETTING .....
SYSTEM READY
The next time you access the Call Pilot Manager, you will be presented with the Call Pilot version of its own quick start wizard, just like you see straight out of the box.
Have fun and be careful!
Marc
