Recording "You have activated a call trace."

[bross]

It was intermittent before when an employee was calling internationally. Would get a recording "You have activated a call trace. For additional assistance call local phone company". When I call my phone company they say they are not seeing the call at all and that it must never be leaving my PBX and that recording must be something in my PBX. I have a System 75 definity G3. I can do the basics with it but no expert by any means. Can anyone help me with why I am getting this recording? I am now getting it when calling Canada numbers. It is now constant when calling my Canada numbers. Any help would be greatly appreciated.

 

[4merAvaya]

Could you be doing some kind of digit conversion that is sending the call to either a PBX announcement or to a wrong number? Do 'list ars digit-conversion' to see if the PBX is manipulating the digits.

Kevin

 

[bross]

Thanks for your suggestion. I did 'list ars digit-conversion' and there is nothing in the list.

 

[4merAvaya]

If you can duplicate the failure, put a trace up on your station (list trace station [extension] and place spome calls. If you capture a bad call, do a stare-and-compare between a ggood & bad call.

Kevin

 

[bross]

Currently I can duplicate. Can you tell me how to turn on the trace? Is that just entering a code before dialing the number?

 

[4merAvaya]

Type 'list trace station' and put in your station.

Kevin

 

[wmainc]

Do a "display announcements" command. That will show you all of the announcements you have recorded in your system (if any). If you have any, and the name makes sense, i.e. "call trace", etc... you can dial the extension number of the announcement and see if that's what you're hearing.

Since it is happening on calls to Canada now as well, look in your ARS analysis table (list ars analysis) and find the entry that most closely matches the phone numbers that fail. Depending on the age of your system, you could also try the command "list ars route-chosen xxxxxxxxxxxx" (replace the x's with the phone number being dialed without the leading 9) and it will show you the entry in ARS it is matching and the route pattern being used.

 

[dialtonebone]

Best way to start here is to do a list tra sta like some body else mentioned.

At the SAT terminal type
"list tra sta EEEE" where EEEE is the extension of a phone you are dialing from.

From there you can follow the call to at least verify where the audio is coming from. Often times people have more trunks than they thought -- if that is the case you can physically locate it using the trace.