recording issue

[msk69]

Hi,
We have CM with all H.323 and J series SIP phone along with latest Mynavoice recording machine. The problem is that all missed calls on H.323 (hard and soft) are getting record properly but the missed call hitting J series SIP phones are not recording. These must also be record, Mynavoice support both SIP and H.323 licenses.
What am i missing in configuration of J129/J139 SIP phones?

 

[gwebster]

Is Mynavoice a Devconnect Partner with a configuration document?

 

[msk69]

I am not sure but beside SIP i used Mynavoice with Avaya analog User/H.323 Users and it works perfect, it is also working OK with SIP user accept not recording the miss call.

 

[gwebster]

Ignoring the question for now of what you are trying to record with a missed call, apply some logical thinking. How does Dynavoice actually record the call - I.e. what RTP stream is it connected to and how does it know when to record? Then apply what you know about intelligent SIP telephones (as opposed to centrally controlled analog/digital/H.323) to see how that approach may or may not work.

 

[msk69]

Hi gwebster,
As i understand, i may be wrong, if Mynvoice is recording missed calls of legacy and H.323 phones then it should also record the missed call from a SIP phone. Here missed call means no of rings hit the extension. I am not as experience PRO as you are but as i understand if Mynavoice is just recording the rings (no of ring afyter the caller hangs up if user dont answered) of H.323 then it should also record the rings from a SIP phone.

 

[kyle555]

What are you expecting to happen?

I looked at their website and their DevConnect stuff is really old, but otherwise it's a plain old recorder like any other.

I assume that normally when users on any kind of phone answer, you want to record the call.

Are you saying that for calls to users where the phone is not answered that you want a recording anyway of the caller hearing ringing on the line?

Wouldn't the calls go somewhere else after - like voicemail or a hunt group or something?

 

[msk69]

Yes-->Are you saying that for calls to users where the phone is not answered that you want a recording anyway of the caller hearing ringing on the line?

since same is working on analog/digital and H.323 phones.

 

[gwebster]

As you have found out by now, analog/digital and Avaya H.323 (CCMS), standard SIP, and Avaya SIP (SIP-AST) are very different protocols. Without knowing how Mynavoice specifically operates, we cannot answer your question. Have you contacted them for guidance?

 

[kyle555]

Ask your vendor. I have never heard of that.

Typically you'll do agent-side recording - so you have the recordings of each of agent Alice's calls. You can also do like a cradle to grave customer side recording where you record the caller's experience - front end menu, press 1, whatever. That's very expensive in terms of resources, but it can be done.

I've never heard of recording one side of a call before it was answered. I have no idea why you're able to do that or if that is even something that is intended with the integration you have. I would guess it's a quirk of your software and you might be able to work with CM to make it treat SIP phones in a similar fashion to achieve the same result, but I wouldn't recommend changing your config to reproduce an output that wasn't specifically intended. I'd play with the direct media options in the signaling group for the SIP phones if I wanted to try.

Out of curiosity, why does this matter to you?

 

[MBTC]

Thanks for the help guys. I will talk with recorder vendor.

There is no such thing as a free LUNCH.