Record phone number pressed to vm pro?

[dozierl7581]

We have 2 users who are on call during the week and are trying to setup a single phone number where when it is called it will transfer to one of the users cell phones. There is no real set schedule to I was looking at setting up a transfer using a user variable as the phone number to dial. I was planning on using the set variable command and allowing them to call in and set this variable to whatever number they need it to be but haven't found a way to record a number they entered to set the variable with. How would one go about this?

I am open for other options as well.

Thanks in advance.

 

[amriddle01]

The variable $KEY records what the caller presses

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

Just use $CP0 (zero)or $KEY


But why don't you use call forwarding on the user extension
Use a DDI and make a module so they can select there own option in the "play configuration menu"

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Westi]

$KEY will not work for you except if you do a whole lot of more programing, but if you set the incoming call route to the voicemail pro then have it go through a user variable and then a transfer to either one user forwarded to one cell phone or another user forwarded to the other cell phone, Both users can be virtual so you don't need to tie up a port.

You can also put in an option into your Auto Attendant for people to press and then send that to the user variable and then send it to the forwarded users.

Do I make sense?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[dozierl7581]

Well I'm a little confused and maybe i consufed you as well.

I want to have a number 513-XXX-XXXX that goes into an autoattendant. In the auto attendant we will have a menu press 1 for non emergency, press 2 for emergency. One goes to leave a voice mail. They want 2 to forward to the cell phone of the person who is on call. Since there are 2 users and no set schedule I need a way for a user to dial in and set the number that 2 will forward to. I was looking a setting a variable EmergencyNumber to be the number to dial on the transfer to the cell phone so a user could call in press # and set the user variable to the number they want it to call.(added security of course) Then the transfer number would be set to $EmergencyNumber.

But now that I am testing things the Transfer using $EmergencyNumber as the number isn't working so any option would be great.

 

[dozierl7581]

tlpeter,

The people who have cell phones are not employeed at the company and do not have extensions. This is another company that the owner also has and wants to piggyback off of our system.

 

[IPOfficeIreland]

Just create a module with a menu, option 1 set user variable to 1, option 2 set user variable to 2. The module could authenticate by way of a pin or checking caller id.

In your main AA, test this variable, if variable above =1 then transfer to #1s mobile. If variable =2 then transfer to #2s mobile.

easy!

 

[IPOfficeIreland]

assuming that as you said there are only 2 people.

If you haven't got a spare DDI to route to this variable input module just add it as an option off the main AA.

To change the number, do as the guys say with $Key, transfer to $key.

 

[intrigrant]

The variable $Key is a call variable, if the call disconnects the $Key becomes empty.
User variables will be valid as long as the VM Pro server runs, after a reboot of the server the valuse will be zero.

I would do the following as suggested before, add a hidden option in your menu, followed by PIN code protection and give a User variable a value. Zero for number 1 and 1 for number two.