Anorak :
If it works by running it from notes.ini. GREAT.
otherwise, try this,
I was not too clear on my response (I was in rush to home.) From the domino server (where you will see a DOS like command windows with all Notes transactions happening), enter on the prompt, load updall mail\database.nsf -R (where mail is the location where the client's database is kept and database.nsf is the database assigned to the user.)
For example ,
for my domino server, mail database is kept in F:\lotus\domino\data\mail\JDOE.NSF. Thus I would run the updall command as from the prompt, " load updall mail\jdoe.nsf -R ".
Thanks