Re-Routing call back to VM Extension

[Jsaunde7]

I'm replacing 4 digit dnis extensions with 4 digit VDN's in inc-call-handling-trmt. I'm doing this so whenever someone calls an agents extension it routes to a VDN we have for each one of them and we 1 vector for all of these VDN's that has a route-to V1 step and we have their extension in V1 for each of their VDN's. We have a coverage path set-up in there extension when it's called to route to another VDN that goes to a Vector and then another Vector depending on options pressed. What I'm trying to do is in the last vector I have a goto step for Messaging 99 so the call to then go to their actual VM if customer presses option to leave them a message but it just goes back to the general VM Box message that asked to enter a extension. I've tried to use active and latest and does the same thing. If i use VDN over-ride that would only work for one extension and would have to create more VDN's and a coverage path for each extension and that's not something I want to do. All help is appreciated.

 

[kyle555]

What release of CM?

Cant you just use virtual stations?

 

[Jsaunde7]

CM 6.3 and they’re true stations. Virtual stations won’t work bc they receive internal calls for other employees within call center.