re-route dialed number 1

[aaahvaya]

hi - is there a way to re-route a dialed number when an agent dials it...i want it to re-route to a hunt-group internally. Thanks.

 

[orypecos]

If the agent is dialing to an outside number u can use ARS digit conversion.

David

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type and version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Beware that if u don't answer a question posted to assist u , u will most likely hinder efforts to so

 

[aaahvaya]

great - can you tell me what aar, ars and ext are under the "net" column. also what are the "conv" and "req" columns. Thanks again.

 

[avayaman]

The ARS conversion table is always referenced first. Put the outside number you want redirected in there, min & max the same length as the number of digits in it, the same number under del, the extension you want it send to under replacement string & "ext" Under net "n" under conv & n under Ani.

This will affect the whole switch. It gets more complex if you just want it to happen to certain extensions.

Paul Beddows

Consulting, Avaya/EAS implementation, Training
Vancouver, Canada
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