If the agent is dialing to an outside number u can use ARS digit conversion.
David
P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type and version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Beware that if u don't answer a question posted to assist u , u will most likely hinder efforts to so