R11 UPGRADE ON FRIDAY

[Phoneman2]

I WILL BE UPGRADING MY G-3 V8 TO R11 ON THIS FRIDAY ANY WORDS OF WISDOW TO SHARE. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[G van Hamburg]

What do think you need to know. What are you afraid off? Plan your work............Work your plan

 

[lopes1211]

Are you running any IP stuff? Hard or softphones? We had some ugly license issues which I've heard has happenned a lot to other customers. -CL

 

[Rickbro]

Piece of cake as long as your ready with your license file and you checked of dadmin on features or you will be on the outside unable to look in. Also dont be worried if call processing doesnt work. before you put the license file in just happens that way sometimes allthough its not supposed to. Also i find the best way to install the license file is straight from RFA. GL

 

[netcon1]

Bring a TN771 Maintenance board with you.....Just in case you run into PKT-bus errors.

Also if an SI an extra terminator and bus cable.

Packet bus errors are the ones you most have to watch out for when going from old, to new.

Good Luck!!

Netcon1

 

[Phoneman2]

1. Nothing :0

2. We're running just hard phones for now. Hoping to do more IP stuff soon.

3. License File?? Should I have this already of will the Expanets tech have it?

4. Got it installed Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[heyitsthephoneguy]

I was of the understanding that Avaya has discontinued useage of the license file???

 

[lopes1211]

None of our hardphones worked after the upgrade. R8 had a few different IP RTU bundles. The one we got included 30 RTU for hard and/or soft phones and/or IP trunks (any simultaneous combo adding up to 30). R9.5+ requires each specific type of device to be licensed individually. Long story short, Avaya didn't give us anything and it took them close to a week to get it straight and determine we were entitled to the software. Make sure you print all of your list configs, disp capacity, and disp system-param customer options screens prior to the upgrade. Go over the license file and make sure you have everything you're entitled to. It's more automated after R9.5 but from R8 it seems to be more of a matter of what Avaya's records reflect rather than what you actually have. We all know how good Avaya's records are!!!!!!! -CL

 

[Phoneman2]

I hope when you say hardphones your talking about something other then 8410 6408 phones. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[lopes1211]

Yes IP hardphones opposed to IP Softphones. Not 6400/7400/8400 DCP phones. -CL

 

[netcon1]

When the tech brings up system and cannot load the licence file.

Tell him to set the correct time and date, reset sys 4, and load it again.

Some upgrade R11 processors do not retain time settings properly during the upgrade.

Also make sure that it is the latest R11 load of software with the more than 200 patches included!!!.

Netcon1

 

[Rainman10]

If you currently use a PI board for X.25 com links, make sure you completely remove all traces of these links before the upgrade otherwise software corruptions may happen.

 

[fonedoc]

Phoneman2:

Here is a short list of "gotcha's" that we have experienced:

1. Make sure to back up the translations (I would have 2 flashcards just in case)

2. Change System-Parameters Features and turn off TTI (If it's on)

3. Change System-Parameters Maintenance and disable alarm orginination.

4. Check with Avaya Tier III Support if you are installing the upgrade on a CMC (Wall Mount) Carrier. There was an issue pertaining to the devices that are hooked to the AUX Cable. We have be told by Avaya that the ONLY thing that should be hooked to the AUX Cable is the PFT (Power Fail Transfer) Panel. If an Attendant Console is installed on the AUX cable, remove it and power it with a stand alone -48vdc Avaya Power Supply.

5. If you are the person in charge of the Remote Feature Activation (RFA) File, make sure that the FEAT_SOFT option ASG is unchecked (Turned Off) and the Enable DADMIN Login (FEAT_DADMIN) is Checked (Turned On).

6. After the upgrade make sure to set the date and time and Turn back on any of the options you turned off. (TTI and Maintenance)

Hope this helps!!!

fonedoc