!!!"Your call cannot be completed" for any transfer on a MM13!!!

[viper222]

Have a customer with a MM13. Recently they lost their HD and did not have a backup. Thier vendor put in a new HD and reloaded the software from scratch, all appears to be OK, you can call in, it will answer, or if you want you can leave a message, the problem is when you try to transfer to anywhere out of the VMail, ANY Voice Messaging Service or even doing a 0 for the attendant, you get a "Your call cannot be completed at this time" message. So, internal, external, 0 for the operator (yes one is specified). you get this message. I have looked everywhere, I have actually compared it line by line with another MM12 and I see nothing that would be causing it. I could see if it was not working for external calls, but even if you use a VSID and have a press 1 or 2 CL to 3550, or whatever, you get this. Any ideas?

 

[janaya]

Check your restriction permission lists to make sure you can dial out of the MMail. You have to do this even if it is an on switch call.

John

 

[viper222]

My Restrictions List for On Switch and Local, 1 and 2, are Restricted 0 1 2 4 5 6 7 8, and Permission 3 9. My extensions are 3xxx and then of course I figured 9 for the offsite transfer. This is the RPL found under 3)Voice Administration, 3)Restriction/Permission Lists right?