to recap the whole thing
there is no line appearance for SIP trunks, tell the customer this is not an option.
BUT
also provide the customer with a solution that they can live with, to figure that one out you need to be the one listening to the customer and interpreting their wants with the systems abilities. I have had so far very few customers that were not completely happy with the system after making changes to accommodate their special needs and special programming for them and also telling them that some things do no longer work like they used to on their Nortel Vantage system or Partner II or whatever old system they migrate from.
You are right there with the customer and you are the only one to tell if this will be a dealbreaker (but they already bought the system) so maybe you need to think outside the box and accommodate their analog thinking with a bunch of ATA's that make the SIP into an analog trunk so that you can actually assign it to buttons.
I would hate to troubleshoot that and if I would come in after you I would for sure start @!#%^%^!@ but we do a lot to make customers happy why not this.
Make sure you have well documented for yourself and the customer if you do something funky like the ATA's because otherwise they will forget and when calling for support nobody will see a SIP line in the system and tell the customer that they smoke funny stuff.
And now ladies and gentlemen let's put this to rest and move on to other threads
Joe W.
FHandw, ACSS (SME), ACIS (SME)
Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.
