"ext-pkup" Button type not allowed on this station type or module 1

[boygie10]

would anyone advise what is the cause of the error?

"ext-pkup" Button type not allowed on this station type or module

we currently using 9620s

 

[joe2938]

I have seen that in the past when a phone has that feature already built into the phone features

 

[AvayaTier3]

Assigning a Call Pickup Extended button to a SIP telephone
Procedure
1. Enter change station n, where n is the telephone number of the extension to
which you want to assign a Call Pickup Extended button.
2. Click Next until you see the Button Assignments area.
3. Type ext-pkup next to the number of the button that you want the user to use to
answer calls directly from another call pickup group.
4. Select Enter to save your changes.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[boygie10]

Hi Thanks for all the responses.

@AvayaTier3 - I did the procedure ; however I am still getting the same error message.

I am trying to put it on button 4 on 9620.

Regards

Pedro

 

[AvayaTier3]

## 96x1 SIP R7.0.1.2
## 96x0 H.323 R3.2.4

Which are you using?


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[boygie10]

@ AvayaTier3## 96x0 H.323 R3.2.4

 

[AvayaTier3]

Assigning a Call Pickup Extended button to a SIP telephone
Below are SIP set types
ext-pkup can only be used for these set types

4620SIP
4620SIPCC
9600SIP
9608SIP
9608SIPCC
9610SIP
9611SIP
9611SIPCC
9621SIP
9621SIPCC
9630SIP
9630SIPCC
9640SIP
9640SIPCC
9650SIP
9650SIPCC


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[gwebster]

@AvayaTier3 - the OP is using a 9620 with H.323 3.2.4 software.

 

[joe2938]

Then you are out of luck as it is not on his list of supported phones

 

[AvayaTier3]

Thank you Gordon. That was the reason for my questions about the phone and the list of supported phones that I provided.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[boygie10]

thanks for all the replies.very appreciated!
Problem sorted, I did the traditional system abrv dial having the extneded call pickup feature code defined.

Cheers All!!!