"Cannot install the hardware" - "This data is invalid"

[Wilma]

Hi there, Im after some help with installing a USB device in XP please.

The goal is to install a samsung phone. I get the error shown in the attatched picture,

This error is also the case when trying a differnt phone and USB flash drives

I have removed the device many times. also have removed related programs using add / remove programs. Have tried deleting the item from device manager then refreshing and have also tried newer driver s of the web.

The removable storage service is running ok

Any pointers apreciated

 

[linney]

Have you installed all the other software such as Samsung PC Studio?

Updating USB Drivers For Samsung Mobile Devices and PC Studio

http://www.samsung.com/us/support/popup/howToGuidePopup.do?howto_guide_seq=78&howto_guide_step_no=1

Are USB Devices enabled in the Bios?

Have you tried another USB slot?

Are you an Administrator?

 

[SimonDavies]

Are you on an AD domain and if so do you have a GPO restricting the use of USB devices?

SimonD.

The real world is not about exam scores, it's about ability.

 

[Wilma]

Many thanks for the replies
answers:

Not on a domain

User is admin

does not work on other slots

And other non samsung devices (like USB flash) have fault also

 

[BadBigBen]

have you tried to install the driver through the device manager?

here is a how to:

How to manage devices in Windows XP

http://support.microsoft.com/kb/283658

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[linney]

In the BIOS settings for your computer, load the 'Fail-Safe' default settings, and then reactivate the most frequently used options such as USB Support.

This looks at overloading power requirement limits of USB.
USB 4-Port Hub - What brand is this?
thread779-1304010

Some other things to look at.

AutoPlay intermittently does not detect removable media or digital cameras

http://support.microsoft.com/default.aspx?scid=kb;en-us;822660&FR=1&PA=1&SD=HSCH

6952 » AutoFix freeware can fix problems with Windows XP Autoplay.

http://www.jsiinc.com/SUBN/tip6900/rh6952.htm

USB device does not function after connecting device to a Windows XP Service Pack 2-based computer or to a Windows XP Tablet PC Edition 2005-based computer

http://support.microsoft.com/default.aspx?scid=kb;en-us;870893&FR=1&PA=1&SD=HSCH

314634 - Windows XP Does Not Detect Your New USB Device

http://support.microsoft.com/default.aspx?scid=kb;en-us;314634&FR=1&PA=1&SD=HSCH

822603 - Availability of the Windows XP SP1 USB 1.1 and 2.0 Update

http://support.microsoft.com/default.aspx?scid=kb;en-us;822603&FR=1&PA=1&SD=HSCH

When you install Windows XP Service Pack 2, the USB 2.0 drivers do not appear to update

http://support.microsoft.com/?kbid=873169#appliesto