Quick question re prime line

[wireman50]

I have set a extension as a sigle line on a key using a DDI. However this will not follow call divert so it seems to be the same as a multi call even though the line appears on only one extension and is programmed as a single line?

So i am ssuming that to get it to follow CF I will have to use speedcall?

 

[kwbMitel]

The functionality is quite different in this respect on a Sx200 vs a 3300

Can you tell me/us what system you have.

Software revs are important too sometimes

while you're at it, your bank number and pin?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

Sorry yes, its a 3300 and MCD 5 and I just tried it and it works for the speedcall but not the single line, very strange...

 

[kwbMitel]

Ok so when you say Call divert, this means you have programmed the Call ReRouting Assignment?

Is the key supposed to ring first or are you just routing the call?

Is the destination of the reroute internal or external?

As you've mentioned speedcalls, I would probably assume external and that toll control is the issue but again, I'll wait for answers.

Try and give a cradle to grave call flow of what you are trying to do and where it fails.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

its extension controlled call forward all of the incoming DDI.

incoming ddi rings single line key programmed with last four digits of DDI which rings fine but when call forward all to VM is set the extension just carries on ringing.

When routed to extension via a speedcall the last four digits ring the phone and when call forward always to VM is programmed it works just fine and dandy.

My confusion is why the system wont follow the call forward always setting when the line is programmed as a single line under a key? (its expected to work like that with a multicall BTW I realise that )....?since it only ever rings one phone and is a prime line.

 

[kwbMitel]

on the 3300 there is no link between the Prime line and key lines with respect to forwarding. Each must be done independently. The Keyline can be forwarded using call forward 3rd party codes

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

No it is not a prime line - it is a single instance non-prime line.

If you do a maintenance command locate number XXXX for the key line it will tell you it is a Non-Prime broadcast group.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

From the help files....

System-generated, protected field. Displays one of three prime line types: single line, key system or multicall (note that the information entered in this field matches the corresponding entry in the Multiline IP Sets form or the Multiline DNI Sets form).

"single line": The set's prime line is a single line – it is dedicated to one telephone only.

"key system": The set's prime line is a member of a key system group. A key system group is a group of Mitel multiline telephones. One industry standard telephone may be added to form a mixed multiline group which shares a specific line appearance. When a call is directed to the number associated with the Key System Group, all sets in the group will receive the indication. Once a set answers the call, all other sets in the group will see the corresponding line as busy. A fictitious Directory Number may be used to create a key system group. This means you may set up a directory number which is associated with a key system group rather than a system device. Associate a previously unassigned directory number to the line select keys through the key assignment form.

"multicall": The set's prime line is a member of a multicall group. A Multicall group is a group of Mitel IP telephones. One industry standard telephone may be added to form a mixed multiline group which shares a specific line appearance. When a call is directed to the number associated with the Multicall group, all idle sets in the group will receive the indication. Once a set answers the call, all other idle sets in the group will still have access to the line either to answer or originate calls. As with key system numbers, a fictitious number
Which is where my confusion arises from....since the key was programmed as a single line?

 

[kwbMitel]

Yes, but in all of those cases, what the doc is saying is that if you have a prime line (i.e. an actual device with a Prime DN (thus protected field)) then that prime line can come in 3 varieties. Single, Multicall and Key system.

Or to put it another way, a prime line can be either Single line, Milticall or Key System types but this is not to say that All Single Lines, Multicalls and Key System types are Prime lines.

Non-Prime lines can ALSO be single, multicall and key system.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[dryaquaman]

I'd say it this way:
A prime line is the bottom right had key of a phone.

Dry Aquaman

http://www.university-music-on-hold.com

 

[kwbMitel]

@ Dryaquaman - I consider Analog DN's Prime lines so your description does not apply to them but when discussing multibutton sets, yes, Line key 1 (prime) (not all sets have left and right)

**********************************************
What's most important is that you realise ... There is no spoon.

 

[dryaquaman]

@kwbMitel, You're correct of course, but it's an easy way to converse with non-telphony people.

Dry Aquaman

http://www.university-music-on-hold.com