Queuing for users

[MSLORIEANN]

I am working with IP office 500 (5.0) and Voicemail Pro (5.0) All of my users have their own DID's. I'm trying find the best way to queue callers independent for each DID. For instance, call flow would be as follows:

If the user is on another the call the caller would hear....

"The caller you are trying to reach is currently on another call. You may continue holding or press 1 to leave a voice mail"

If the user is not on the phone and does not answer the call, I want the caller to go to the user's voice mail box.

Is there a way to make this happen without the user using the DND button?

Any help would be appreciated.

Thank You

Ann

 

[oldfree]

You can use user's leave start point. you have to use assisted transfer in voice mail pro client.

if you want sample call flow please give your email please

regards
Ozgur

 

[mattKnight]

A better way would be to use the announcement tab and then the queued and still-queued start points for the user.

Using the leave message start point doesn't achieve the same thing.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[tlpeter]

But the problem is the no answer time for going to voicemail
If announcements are being used then that timer must be higher then normal
And then with no answer the call rings for a long time
Setting DND is you only option !




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[MSLORIEANN]

Thank you one and all. Tlpeter I was afraid that would be the only answer. Why couldn't they have a queue timer and a voice mail timer!

 

[MSLORIEANN]

What if we down rev'ed the system?

 

[MSLORIEANN]

OLDFREE solution works! The only gotcha only using 1 call appearance (otherwise the phone is never busy).

 

[tlpeter]

So now you broke the call log,transfer button,conference button etc etc

Make sure you check the option "reserve last CA"
Put back the second CA and you are fine

When you reserve the last CA you will be busy too

Still want to know the way you got it working




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[MSLORIEANN]

You are so right, the 2nd CA was required - reserved. Our lead programmer devised the solution, which included transferring to short code (new to R5).