Queue to 2 Skills

[crwill19]

If I have a vector with the following:

06 queue-to skill 30 pri m
07 wait-time 34 secs hearing music
08 queue-to skill 45 pri m

After 34 seconds does the call still remain queued to skill 30. My gut tells me yes, but I just want to be sure.

If I watch the calls in CMS, they go to the 45 split/skill report.

 

[phoneguy55]

do you 'consider skill 45 pri l adjust by 0' ?

 

[wil19148]

As written, your call does remain in skill 30 as well as 45.

If answered in 45 it will be an outflow in 30
If answered in 30 it will be a dequeue in 45
(I think that's how it works)

 

[crwill19]

Thank you for the responses.

New Question -

If a call comes in to the same vector and is in queue for let's say 60 seconds. I am an agent with skill 30 lvl 2 and skill 45 lvl 1, will I answer the call as skill 45 or skill 30.

 

[gblucas]

By the example written the call should be answered by skill 45...

gblucas